This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Approving requests by using Approval Central

You can approve requests in BMC Remedy AR System Approval Central. 

To approve requests by using Approval Central

  1. From the IT Home page, select Applications > Quick Links > Approval Central
    Approval Central displays all pending approval requests that are assigned to you. If there are many requests, you can filter them by using the fields in the Search Criteria area. 

  2. (OptionalTo view details of the request before responding, click the Request ID.

  3. (Optional, version 8.1.01 and later) Ask questions about the request:

    1. In the More Information area, enter the following values:

      Question ToRequested For login name
      QuestionText of the question
    2. Click Save.
      The request is marked as needs attention, and the user can respond to your question from the Request Entry console.
  4. Approve, reject, hold, reassign, or view the request.

After you approve the request, it no longer is displayed in the Pending Approvals table. The appropriate approvers are notified of any reassigned approvals. 

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.