Fulfilling service requests
Fulfillment providers work with a fulfillment application to perform their tasks, such as using BMC Change Management to work on change requests. They complete their tasks in the fulfillment application and update their task status in their specific applications. The state of a request in the fulfillment applications is rolled up into the request status that is visible to users.
Fulfillment providers must have appropriate permissions to the applications they are assigned to use. For example, a fulfillment provider working with work orders must have Work Order User and Asset Viewer permissions.
The following topics provide information about how fulfillment workers fulfill requests:
- Relationship of service request status to fulfillment request status
- Completing requests
- Viewing activity log entries in the request
- Viewing details of requests in fulfillment applications
- Using global search to find a request