This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Viewing activity log entries in the request

In the Request Entry console, you can view activity log information entered by other staff members who worked on the request.

To view activity log entries in requests

  1. Open the Request Entry console, search for the request, and select it.
  2. Click Request Details.
  3. In the Request Details dialog box, click the Activity Log tab.
  4. Verify that the work information entered by staff members is correct.
  5. If necessary, add a log entry to the activity log.

Note

When a fulfillment worker adds work log information to a fulfillment request, these log entries are passed to the activity log in the service request. Updates to fulfillment request log entries appear as new entries in the Request Entry console activity log.

Review activity log entries carefully to see whether they are new entries or updates to previous log entries.

Related topic

Adding an entry to the activity log

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