This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Controlling the timing of broadcast pop-up messages

From the Work Order Console, Service Catalog Manager Console, Service Request Coordinator Console, Business Manager Console, and Request Entry console, you can control the timing of broadcast pop-up messages. Broadcast pop-ups alert you to the presence of broadcast messages.

The options are:

  • Never — Broadcast messages do not automatically pop up on the screen. You will have to click the Broadcasts link to view them.
  • On Console Open — Broadcast messages display on the screen when you open the console*.*
  • On Console Refresh (Work Order Console only) — Broadcast messages display on the screen when you refresh the console.
  • On New Broadcast (Not available from the Work Order Console) — Only new broadcast messages display on the console.

To set the timing of pop-up messages

  1. From the application console, choose Functions > Application Preferences (or Functions > Preferences).
  2. Click the Broadcast tab (or Request Entry tab).
  3. In the Broadcast Auto Popup field, specify one of the following as the default setting:
    • Never
    • On Console Open
    • On Console Open or On New Broadcast
  4. Click Save.


    For the changes to take effect, you must close the application and log on again.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.