This documentation supports the 20.02 version of BMC Service Level Management.
To view an earlier version, select the version from the Product version menu.

20.02 enhancements

This section contains information about enhancements in version 20.02 of BMC Service Level Management. 

The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release. 

For more information, see  Remedy IT Service Management Suite enhancements Open link .

Related topics

Downloading the installation files Open link

Known and corrected issues

Release notes and notices

BMC Service Level Management enhancements

For the Remedy IT Service Management Suite enhancements, see  Remedy IT Service Management Suite enhancements Open link .

What else changed in this release

There are changes to the out-of-the-box objects. For a complete list of modified objects, see  List of objects modified in 20.02 Open link

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