Release notes and notices
updated 08 Jul
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. 

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Date

Title

Summary
May 27, 201620.15.03.050.057: Patch 3 for version 20.15.03

The following updates have been made in Patch 3 of BMC Remedyforce 20.15.03:

Corrected issues: The following issues have been corrected in Patch 3 of BMC Remedyforce 20.15.03:

  • 78522
  • 79771
  • 79798
  • 79811
  • 80147

For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browsers:
    • Google Chrome 50.0.2661.94 m
    • Mozilla Firefox 46.0.1
  • Integration:
    • BMC BladeLogic Client Automation 9.0.02
April 1, 2016

20.15.03.050.046: Patch 2 for version 20.15.03

The following updates have been made in Patch 2 of BMC Remedyforce 20.15.03:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browsers:
    • Apple Safari on Macintosh OS 9.0.3
    • Google Chrome 49.0.2623.87 m
    • Mozilla Firefox 45
  • Integration:
    • BMC Discovery 11.0 (known before version 11.0 as BMC Atrium Discovery and Dependency Mapping)
January 29, 201620.15.03.050.023: Patch 1 for version 20.15.03

The following updates have been made in Patch 1 of BMC Remedyforce 20.15.03:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Product updates: 

  • Ability to recompile Apex classes to enhance the performance after an upgrade
  • Model and normalization updates

Additional supported browsers and integrations:

  • Browsers:
    • Apple Safari on Macintosh OS 9.0.1
    • Google Chrome 47.0.2526.111 m
    • Mozilla Firefox 43.0.4
  • Integrations:
    • BMC Atrium Configuration Management Database 9.1
    • BMC BladeLogic Client Automation 9.0.00
    • TrueSight Operations Management 10.1
    • BMC Server Automation 8.7 Patch 2
    • BMC Real End User Experience Management 2.7.01
    • Salesforce.com Chatter 3.2.2

Documentation updates:

  • Japanese documentation for BMC Remedyforce 20.15.03
  • BMC Remedyforce Data Dictionary
  • BMC Remedyforce REST APIs
November 3, 201520.15.03 enhancements

Enhancements available in BMC Remedyforce 20.15.03 (Summer 15)

  • BMC Remedyforce CMDB enhancements
  • New IT asset management capability in BMC Remedyforce CMDB
  • Knowledge articles enhancements
  • Remedyforce Console enhancements
  • SmartViews for Remedyforce Console - BETA
  • Self Service mobile application on the Salesforce1 platform for clients - BETA
  • Self Service for the web - BETA
  • Importing smart practices content
  • General enhancements
  • Support for the Brazilian Portuguese language
  • Documentation enhancements

Additional supported browsers and integrations

  • Browsers:
    • Apple Safari on Macintosh OS 8.0.8
    • Google Chrome 45.0.2454.101 m
    • Mozilla Firefox 40.0.3
  • Integrations:
    • BMC Client Management 12.1
    • BMC MyIT OnDemand 2.6
    • Pentaho 5.0.4
    • BMC Real End User Experience Management 2.7.01
    • Salesforce.com Chatter 3.2.1
    • Salesforce.com computer-telephony integration (CTI) Open CTI Demo Adapter 1.5

Known and corrected issues

For information about issues that are known and corrected in this release, see Known and corrected issues.

Tip

Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.


 

Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages

Support information

 

Planning
 

User permissions, supported browsers, mobile devices, integrations, and localized versions.

Installing
 

Information about installing the product.

Upgrading
 

Self-upgrade and automatic upgrade, post-upgrade procedures, and enabling new features.

Troubleshooting
 

Issues resolution, error messages, and contacting support.

Using
 

Interface descriptions, using the product.

Administering
 

System administration and maintenance.

Integrating
 

Integrations with other products.

FAQs and additional resources

This topic provides information that supplements the BMC Remedyforce 20.15.03 documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Remedyforce.

 What happened to all the PDFs for this product?

Where to find information previously provided in a guide or manual

Document title

Found here in

Installation and Configuration Guide

Installing

Configuring after installation

Configuring dashboards and reports

Configuring BMC Remedyforce

Configuring BMC Remedyforce CMDB 2.0

Managing services, agreements, and targets

Managing service request definitions

Managing approvals

Configuring Self Service

Integrating BMC Remedyforce with BMC MyIT

Upgrade GuideUpgrading

Administrator's Guide

Key concepts

Accessing BMC Remedyforce

Overview of UIs

Configuring after installation

Configuring dashboards and reports

Configuring BMC Remedyforce

Configuring BMC Remedyforce CMDB 2.0

Managing services, agreements, and targets

Managing service request definitions

Importing data by using Pentaho packages

Integrating

Managing approvals

Configuring Self Service

Integrating BMC Remedyforce with BMC MyIT

Custom labels for Self Service

BMC Remedyforce CMDB Common Data Model

User's Guide for Analysts

Key concepts

Accessing BMC Remedyforce

Overview of UIs

Incident management

Task management

Problem management

Change management

Release management

Broadcast management

Knowledge management

Tasks in a BMC Client Management integrated environment

User's Guide for Self Service users

Overview of Self Service

Setting up Self Service

Tasks in Self Service

 Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information

20.15.03 enhancements 

  • Issues corrected by the base release and its patches
  • Issues that are currently open

Known and corrected issues

Languages that BMC Remedyforce supportsSupported languages
Browsers, mobile devices, and integrations that BMC Remedyforce supports2016-05-27_06-39-47_Supported browsers, mobile devices, and integrations
Recommendations for using BMC RemedyforceGeneral recommendations
 I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.


 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedyforce 20.15.03 documentation, that you might find helpful:

Post-upgrade procedures repository

This section is a repository of the post-upgrade procedures that you must perform after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures after each upgrade and for both self-upgrade and automatic upgrade.

If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.

To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.

Note

After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.




Release schedules

This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.

Last updated:  September 09, 2019

Update summary:  Added dates for BMC Helix Remedyforce Summer 19 Patch 1 (20.19.02.99.17) sandbox and production self and automatic upgrade.

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Product documentation

To access documentation for the Summer 19 release of BMC Helix Remedyforce, click the following links:

Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs

BMC Helix Remedyforce Hybrid Upgrade/Patch Schedule

All dates and times listed are Eastern time (New York, USA)

  • Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
  • Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
  • Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.

BMC Helix Remedyforce Summer '19 Patch 1 - Sandbox and Production Self and Automatic Upgrade

Sept 6 - Sept 12Sept 13Sept 14 - Sept 19Sept 20
BMC Helix Remedyforce Summer '19 Patch 1 Sandbox Self Upgrade Window
BMC Helix Remedyforce Summer '19 Patch 1 Sandbox Automatic Upgrade


BMC Helix Remedyforce Summer '19 Patch 1 Production Self Upgrade Window

BMC Helix Remedyforce Summer '19 Patch 1 Production Automatic Upgrade

BMC Helix Remedyforce Discovery (12.9) - Sandbox and Production Automatic Upgrade

Sept 17Oct 15
BMC Helix Remedyforce Discovery (12.9) Pre Production Automatic Upgrade
BMC Helix Remedyforce Discovery (12.9) Production Automatic Upgrade



 

BMC Remedyforce videos
To view the BMC Remedyforce videos playlist, click here .

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