BMC Remedyforce 20.15.03
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Date | Title | Summary |
|---|---|---|
| May 27, 2016 | 20.15.03.050.057: Patch 3 for version 20.15.03 | The following updates have been made in Patch 3 of BMC Remedyforce 20.15.03: Corrected issues: The following issues have been corrected in Patch 3 of BMC Remedyforce 20.15.03:
For information about issues corrected in this patch, see Known and corrected issues. Additional supported browsers and integration:
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| April 1, 2016 | The following updates have been made in Patch 2 of BMC Remedyforce 20.15.03: Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. Additional supported browsers and integration:
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| January 29, 2016 | 20.15.03.050.023: Patch 1 for version 20.15.03 | The following updates have been made in Patch 1 of BMC Remedyforce 20.15.03: Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. Product updates:
Additional supported browsers and integrations:
Documentation updates:
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| November 3, 2015 | 20.15.03 enhancements | Enhancements available in BMC Remedyforce 20.15.03 (Summer 15)
Additional supported browsers and integrations
Known and corrected issues For information about issues that are known and corrected in this release, see Known and corrected issues. |
Tip
Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Related topics
Supported browsers, mobile devices, and integrations
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Planning
User permissions, supported browsers, mobile devices, integrations, and localized versions.
Installing
Information about installing the product.
Upgrading
Self-upgrade and automatic upgrade, post-upgrade procedures, and enabling new features. |
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Troubleshooting
Issues resolution, error messages, and contacting support. |
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Using
Interface descriptions, using the product. |
Administering
System administration and maintenance. |
This topic provides information that supplements the BMC Remedyforce 20.15.03 documentation. It contains the following sections:
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about BMC Remedyforce.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the BMC Remedyforce 20.15.03 documentation, that you might find helpful:
- BMC Communities, BMC Remedyforce community
- BMC Education Services, BMC Remedyforce learning path
- www.bmc.com, information about BMC Remedyforce
- BMCtv, to view videos about BMC Remedyforce and other BMC solutions
- BMCdocs YouTube channel, to view videos about BMC Remedyforce
- BMC Remedyforce Technical Sessions, webinar recordings
- BMC Remedyforce Customer Enablement, White Paper Series
If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.
To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.
Note
After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.
This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.
Last updated: February 28, 2024
Update summary: Added details about the Winter 24 release that is generally available on February 28, 2024.
Product documentation
To access documentation for the Winter 24 release of BMC Helix Remedyforce, click the following links:
Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs
BMC Helix Remedyforce Hybrid Upgrade/Patch Schedule
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.
BMC Helix Remedyforce Winter 24 Sandbox and Production Self and Automatic Upgrade
| February 28 - March 21 | March 22 | March 23 - April 18 | April 19 |
|---|---|---|---|
| BMC Helix Remedyforce Winter 24 Sandbox Self Upgrade Window | BMC Helix Remedyforce Winter 24 Sandbox Automatic Upgrade | ||
| BMC Helix Remedyforce Winter 24 Production Self Upgrade Window | BMC Helix Remedyforce Winter 24 Production Automatic Upgrade | ||
Note:
- All dates and times listed are Eastern time (New York, USA).
- We recommend that you do not refresh your sandbox organization during the upgrade window as it excludes your organization from the future upgrades.
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