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Enabling new features in 20.21.02


The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.

Feature

Enabled

(Feature is turned on)

Configuration required

(Extra configurations might be required to use this feature)

Reference

Fresh install

Upgrade

Fresh install

Upgrade

Allow clients to submit tickets based on templates

No

No

Yes

Yes

Allow clients to copy, close, and reopen service requests and tickets

No

No

Yes

Yes

Allow clients to save service requests as drafts

No

No

Yes

Yes

Allow clients to submit or delete drafts of service requests

No

No

Yes

Yes

Allow clients to view tasks linked to tickets and service requests

No

No

Yes

Yes

Allow clients to use lookup filters on ticket and service request forms

No

No

Yes

Yes

Allow clients to search records and submit requests from the search page

No

No

Yes

Yes

Allow clients to view broadcasts

No

No

Yes

Yes

Allow clients to view knowledge articles and their details

No

No

Yes

Yes

Remedyforce Marketplace no more exists

No

No

No

Yes

To enable the features that were introduced in older releases, see Enabling new features

Related topic

20.21.02 enhancements