Enabling new features in 20.21.02
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | ||
Fresh install | Upgrade | Fresh install | Upgrade | ||
Allow clients to submit tickets based on templates | No | No | Yes | Yes | |
Allow clients to copy, close, and reopen service requests and tickets | No | No | Yes | Yes | |
Allow clients to save service requests as drafts | No | No | Yes | Yes | |
Allow clients to submit or delete drafts of service requests | No | No | Yes | Yes | |
Allow clients to view tasks linked to tickets and service requests | No | No | Yes | Yes | |
Allow clients to use lookup filters on ticket and service request forms | No | No | Yes | Yes | |
Allow clients to search records and submit requests from the search page | No | No | Yes | Yes | |
Allow clients to view broadcasts | No | No | Yes | Yes | |
Allow clients to view knowledge articles and their details | No | No | Yes | Yes | |
Remedyforce Marketplace no more exists | No | No | No | Yes | |
To enable the features that were introduced in older releases, see Enabling new features