Enabling new features in 20.18.02
After upgrading to Summer 18, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table.
Enhancements | Available by default? | Configuration available? | Opt in/Opt out for upgrade | Post upgrade steps required | |
|---|---|---|---|---|---|
Fresh install | Upgrade | ||||
Assign status to the page layout | ✅️ | Opt in | ✅️For more information, see Customizing-the-Remedyforce-Console-tab | ||
Multiple Page Layouts for change requests | ✅️ | Opt In | ✅️For more information, see Enabling-multiple-layouts | ||
Restrict access when user is a Client for that record | ✅️ | Opt In | ✅️For more information, see Customizing-the-Remedyforce-Console-tab | ||
Add Advanced Rule Logic for service targets | ✅️ | ✅️ | ✅️For more information, see Creating-service-targets-milestones-and-email-templates | ||
Displaying multiple list views and pinning a view | ✅️ | ✅️ | |||
CI lookup filter on Account and Client in Self Service 3.0 | ✅️ | ✅️ | |||
Export My Activity | ✅️ | ✅️ |
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Smart Suggestions in Self Service 3.0 | ✅️ | ✅️ | |||
Expand to include all Actions that can be added to the Activity Feed | ✅️ | ✅️ | |||
Support for sending RTF emails and displaying received RTF emails in Activity Feed | ✅️ | ✅️ | ✅️For more information see, Activity-feed-in-the-Remedyforce-Console | ||
Ability for staff to reply to emails from the Activity Feed | ✅️ | ✅️ | |||
Ability to select whether to insert hyperlinks for Staff and Clients in emails | ✅️ | ✅️ | |||
Allow using record merge fields in emails for Activity Feed | ✅️ | ✅️ | |||
Support for Email Signatures in Activity Feed | ✅️ | Opt in | ✅️For more information, see Settings-for-email-conversation | ||