Enabling new features in 20.18.01
After upgrading to Winter 18, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table.
Enhancements | Available by default? | Configuration available? | Opt in/Opt out for upgrade | Post upgrade steps required | |
|---|---|---|---|---|---|
Fresh install | Upgrade | ||||
Lightning support for other tabs | ✅️ | ✅️ | |||
Lightning Experience - Knowledge Articles | ✅️ | Opt In | ✅️ For more information, see Setting-up-Remedyforce-features-in-Lightning-Experience. | ||
Mass edit of CMDB records | ✅️ | ✅️ | |||
Addition of OR filter logic for Rule Based Asset class | ✅️ | ✅️ | ✅️For more information, see Adding, deleting, and updating CMDB classes. | ||
Support for Files object to upload an attachment | ✅️ | Opt In | ✅️For more information, see Performing-minimum-post-upgrade-procedures-for-20-18-01. | ||
Lightning Components | ✅️ | ✅️ | |||
Setting to skip trigger execution for custom process builders | ✅️ | Opt In | ✅️For more information, see Skipping trigger execution for process builders. | ||
Remedyforce Utilization - BETA | ✅️ | ✅️ | |||
Icons on pending approvals for Self Service 3.0 | ✅️ | ✅️ | |||
Dependent picklist for incidents for Self Service 3.0 | ✅️ | ✅️ | ✅️ | ||
Lookup fields show additional information for a typeahead text for Self Service 3.0 | ✅️ | Opt - in | ✅️For more information, see General Settings for Self Service. | ||
Category lookup field displays categories in a hierarchy for Self Service 3.0 | ✅️ | Opt In | ✅️For more information, see General Settings for Self Service. | ||
Configurable client profile for Self Service 3.0 | ✅️ | Opt In | ✅️For more information, see Customizing-My-Profile-page. | ||
Segregation of Self Help articles by categories for Self Service 3.0 | ✅️ | ✅️ | |||
Segregation of Service Catalog by Categories and SRDs for Self Service 3.0 | ✅️ | ✅️ | |||
View My Assets for Self Service 3.0 | ✅️ | ✅️ | ✅️ | Opt out | ✅️For more information, see Configuring-settings-for-CIs-and-assets-view. |
Approval or rejection action for Self Service 3.0 | ✅️ | ✅️ | |||
List view customization for CMDB | ✅️ | Opt in | ✅️For more information, see Customizing CMDB list views in CMDB. | ||
Multiple Page Layouts for incidents and tasks | ✅️ | Opt In | ✅️For more information, see Enabling multiple layouts. | ||
Change in user input display for Service Requests | ✅️ | ✅️ | Note: This behavior depends on the Self Service version deployed in your organization | ||