This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Notification Engine configurations

This section describes the major components and process flow of BMC Remedy IT Service Management (BMC Remedy ITSM) Notification Engine. By understanding how all of the pieces work together, you can intelligently change the default configuration or make any necessary customizations to meet your organization's needs.

To improve performance and scalability, the Notification Engine improves group notification processing and processes all notifications asynchronously.

The Notification Engine provides a back-end workflow model for defining which notifications should be sent, based on events in a BMC Remedy ITSM application.

Support staff use the People form to define which notifications they want to receive. Predefined notifications can be turned on or off.

The Notification Engine provides the following primary functions:

  • Determines notification recipients (group or individual)
  • Specifies the notification text
  • Initiates the notification delivery (email or pager)
  • Logs the notification details

The following topics are provided:

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