Notification interface
The NTE:Notifier form processes the formatted notification text and, based on notification method, sends an alert, email, or page.
The NTE:Notifier form has workflow that performs a Run Process command to send a page, create an email record in the AR System Email Messages form, or create an alert in the Alert Events form. This form has workflow that is triggered on Window Open to redirect the user to the appropriate record (for example, incident, problem, change, and so on). For debugging purposes, you might need to disable this workflow to make sure that the notification record is correct.
The NTE:NTS:DefaultMethod_200_NT filter executes when no method is specified for the notification, and it uses the notification recipient's default notification method.
If email is the notification method, the email message includes ARTask and URL shortcuts to the record. The NTE:NTS:Email_200_SystemNT filter executes when Email is the default method specified for the notification. To remove the ARTask and URL, clear the check boxes in this filter.
External email notifications (sent by the NTE:NTS:Email_200_Customer-NT filter) and email messages sent manually through the BMC Remedy email server (sent by the NTE:NTS:Email_200_Manual-NT filter) do not include shortcuts.
- There is a separate filter to process each notification method.
- The NTE:Notifier record is deleted after the alert, email, or page is sent, and an audit record is created.
Comments
Good day,
Should this be updated from "BMC Remedy ITSM 7.x Email System" to v8.1 / 8.x ?
I assume not much has changed on this front, so just the version should change and the context is pretty much still the same?
Hi Wallace,
I'm not aware of any changes to the email system that would affect this statement. I'm not sure that we really need even to reference a version number when talking about ITSM email system, since it is integrated with the ITSM suite and is not available separately.
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