This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Configuring Notification Engine escalation pools

To use escalation pools, configure the Escalation Max Threads count from the default value of 1 to 3 to take advantage of the optimized out-of-the-box Notification Engine escalation pooling.

To configure Notification Engine escalation pools

  1. From a browser open the AR System Administration Console.
  2. Click System > General > Server Information.
  3. Click the Ports and Queues tab.

    Configuring escalation pools

  4. Click in the Max Threads cell, and then specify the number of escalation pools (for example, 3).
    You can change the value to a maximum of 6.
  5. Click OK.

Related topic

Extending the Notification Engine escalation pools

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