Service locations
BMC's Helix services are hosted from various regional locations. Each customer's service location is dependent on various factors such as environment type, proximity of the customer to the data location, and customer sector (public versus private).
Important
BMC supports the data residency requirements of its customers through the initial selection of a service location. Once selected, data remains within the same country for that service. Customers who purchase services that utilize the IBM Watson features may have select data transferred to/from the corresponding IBM service location.
BMC Subprocessors and Certifications
Subprocessor | Certifications |
|---|---|
AWS Cloud | Cloud Security Alliance Security Trust Assurance and Risk (STAR) |
Azure Cloud | Cloud Security Alliance Security Trust Assurance and Risk (STAR) |
Oracle Cloud Infrastructure | Cloud Security Alliance Security Trust Assurance and Risk (STAR) |
Google Cloud Infrastructure | Cloud Security Alliance Security Trust Assurance and Risk (STAR)
|
BMC Cloud | Cloud Security Alliance Security Trust Assurance and Risk (STAR) |
Service locations and compliance
BMC is committed to offering its services from facilities that meet or exceed the rigorous standards and compliance requirements of our customers. The following table summarizes the key compliance and certification types available from each location.
BMC has partnered with IBM for seamless integration to its BMC Helix Virtual Agent and Cognitive Automation services. IBM Watson Assistant and Discovery capabilities are provided from the location listed.
Please note BMC Helix Knowledge Management by ComAround is only available within Azure Cloud hosted out of Netherlands regardless of where the customer is geographically based, reflected in the last table.
Important
* Note that services utilizing IBM Watson capabilities may have data stored outside of the country of the primary service location.
** Note that services utilizing the Jitterbit platform may have data processed outside of the country of the primary service location.
U.S. FedRAMP / DoD Customer Region
AWS U.S. FedRAMP / DoD | |
Service Location | Services Available |
|---|---|
U.S. FedRAMP U.S. East Coast | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps |
(DoD Impact Level 4) U.S. West Coast (GovCloud) | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) |
Canada Government - AWS Montréal, Québec | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery |
Americas Customer Region
Google Cloud Provider (GCP) | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
U.S. Commercial Portland, Oregon | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Dallas, Texas | U.S. East Coast Virginia U.S. West Coast Oregon |
The backups for your BMC Helix subscription hosted within Brazil OCI will be stored in datacenter locations within São Paulo.
Oracle Cloud Infrastructure (OCI) | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
U.S. Commercial Ashburn, Virginia | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Dallas, Texas | U.S. East Coast Virginia U.S. West Coast Oregon |
São Paulo, Brazil | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Dallas, Texas | U.S. East Coast Virginia U.S. West Coast Oregon |
BMC Cloud | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
U.S. Commercial Chicago, Illinois | BMC Helix Client Management | Dallas, Texas | U.S. East Coast Virginia U.S. West Coast Oregon |
Canada Customer Region
Google Cloud Provider (GCP) | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Locations |
Canada (Montréal, Québec) | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Dallas, Texas | U.S. East Coast Virginia U.S. West Coast Oregon |
European Customer Region
Oracle Cloud Infrastructure (OCI) | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
European Union Frankfurt, Germany
| BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
BMC Cloud | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
European Union Amsterdam, Netherlands
| BMC Helix Client Management | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
United Kingdom Customer Region
Oracle Cloud Infrastructure (OCI) | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
United Kingdom London, England | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
Asia Pacific Customer Region
Amazon Web Services | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
Singapore Singapore Australia Sydney, NSW | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Frankfurt, Germany | Sydney, NSW Singapore |
BMC Helix Backup Policy for OCI
The backups for your BMC Helix subscription hosted within India OCI will be stored in datacenter locations within Hyderabad.
Oracle Cloud Infrastructure (OCI) | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
India Mumbai India | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Frankfurt, Germany | Sydney, NSW Singapore |
South Africa Customer Region
Amazon Web Services (AWS) | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
South Africa | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
United Arab Emirates (UAE) Customer Region
BMC Helix Backup Policy for OCI
The backups for your BMC Helix subscription hosted within United Arab Emirates (UAE) OCI will be stored in datacenter locations within Abu Dhabi (UAE Central).
Oracle Cloud Infrastructure (OCI) | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
Dubai (UAE North) Abu Dhabi (UAE Central) | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
Saudi Arabia Customer Region
Google Cloud Provider (GCP) | *IBM Watson | **Jitterbit | |
Service Location | Services Available | Service Location | Service Location |
Dammam, Saudi Arabia | BMC Helix ITSM BMC Helix Digital Workplace BMC Helix Virtual Agent BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Customer Service Management (CSM) BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Portfolio Management BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
Any Customer Region – BMC Helix Knowledge Management by ComAround
Microsoft Azure Cloud | |
Service Location | Services Available |
European Union Amsterdam, Netherlands | BMC Helix Knowledge Management by ComAround |
The above datacenters are typical mappings for SaaS customers. The BMC datacenter subprocessor may differ based on the specific subscription services being procured, which are detailed in your contract.
Comments
Could you also provide a view sorted by SaaS solutions and kindly do highlight the new additions ( maybe through color or underlined ) which would allow us/users to understand in a glance the new. offerings, locations etc
We will look into this, thank you for the feedback Amit.
I see that the jitterbit integration is hosted in US East Coast Virginia but I do not see the Virginia AWS location listed for Commercial.
Has that already been removed in anticipation of migrating the ADE stack in VA to Oregon?
Thanks
dony
Hi Dony, mindful that the docs site may have been updated since your comment. Would you mind looking at the North America Commercial AWS locations again and confirm if what you are expecting is reflected?
The Jitterbit North Virginia location is only listed for North America AWS locations as a default. Unless specifically requested by customers in other regions for their Jitterbit to be hosted out of North Virginia.
Thanks!
If there is version difference in each location for BMC Products, that needs to be added as column or simple ( )
Responded internally.
Is there a data center in Zwolle, Netherlands?
Only AMS, Netherlands as per the information provided above. Thanks!
Greetings, shouldn't we have references here to Helix Dashboards' locations? It would support the latest moves communicated to customers.
Thank you for your feedback, Mario. We will take this up as an improvement and update the page in the coming weeks.
Regards,
Dhanya
BMC Helix Control-M (SaaS) is not listed in the services. Is there a page available which provides service locations for Helix Control-M ?
Hello Rajesh,
Thank you for your comment.
BMC Helix Control-M has a different documentation space. Please see this link: https://docs.bmc.com/docs/display/ctmhelix/Home.
This page might be helpful to answer your query about the service locations for BMC Helix Control-M: Business continuity and disaster recovery.
Hope this helps.
Thanks,
Dhanya
Bmc team, How about Helix client management service, I dont see it is mentioned under any of the service locations, earlier it was available in US and Europe region.
Hello Chandrashekhar,
Thank you for your comment. This page is now updated with service locations for BMC Helix Client Management.
Hope this helps.
Regards,
Dhanya
Thank you Dhanya
Log in or register to comment.