Service locations
BMC's Helix services are hosted from various regional locations. Each customer's service location is dependent on various factors such as environment type, proximity of the customer to the data location, and customer sector (public versus private).
Important
BMC supports the data residency requirements of its customers through the initial selection of a service location. Once selected, data remains within the primary and secondary locations for that service. Customers who purchase services that utilize the IBM Watson features may have select data transferred to/from the corresponding IBM service location.
Service locations and compliance
BMC is committed to offering its services from facilities that meet or exceed the rigorous standards and compliance requirements of our customers. The following table summarizes the key compliance and certification types available from each location.
BMC has partnered with IBM for seamless integration to its BMC Helix Virtual Agent and Cognitive Automation services. IBM Watson Assistant and Discovery capabilities are provided from the location listed.
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Important
*Note that services utilizing IBM Watson capabilities may have data stored outside of the country of the primary service location.
** Note that services utilizing the Jitterbit platform may have data processed outside of the country of the primary service location.
Service Location Primary Secondary Backup (if applicable) | Services Available | *IBM Service Location | **Jitterbit Service Location Primary Secondary | |
BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Client Management BMC Helix iPaaS BMC Helix Portfolio Management BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Dallas, TX | North America (NA) U.S. East Coast Virginia U.S. West Coast Oregon | ||
European Union | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Client Management BMC Helix Portfolio Management BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | EMEA Dublin, Ireland Frankfurt, Germany | |
BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | EMEA Dublin, Ireland Frankfurt, Germany | ||
AWS U.S. FedRAMP / DoD | |
Service Location Primary Secondary Backup (if applicable) | Services Available |
|---|---|
U.S. FedRAMP U.S. East Coast | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service |
(DoD Impact Level 4) U.S. West Coast (GovCloud) | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) |
Canada Government - AWS Montréal, Québec | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery |
Service Location Primary Secondary Backup (if applicable) | Services Available | *IBM Service Location | **Jitterbit Service Location Primary Secondary |
|---|---|---|---|
U.S. Commercial A AWS Portland, OR | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix Portfolio Management BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Dallas, TX | North America (NA) U.S. East Coast Virginia U.S. West Coast Oregon |
Canada AWS Montréal, Québec | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix Portfolio Management BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Dallas, TX | North America (NA) U.S. East Coast Virginia U.S. West Coast Oregon |
Asia Pacific AWS Singapore | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix Portfolio Management BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | Asia Pacific (APAC) Sydney, NSW Singapore |
Germany AWS Frankfurt, Germany | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent - Standard Capacity BMC Helix Virtual Agent - Premium Capacity BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Portfolio Management BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | EMEA Dublin, Ireland Frankfurt, Germany |
| South Africa AWS | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix Portfolio Management BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | EMEA Dublin, Ireland Frankfurt, Germany |
Australia AWS Sydney, NSW | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Cloud Security BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix Portfolio Management BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | Asia Pacific (APAC) Sydney, NSW Singapore |
European Union AWS Dublin, Ireland | BMC Helix Automation Console BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Continuous Optimization BMC Helix Operations Management BMC Helix AIOps BMC Helix Discovery BMC Helix Portfolio Management BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | EMEA Dublin, Ireland Frankfurt, Germany |
Service Location Primary Secondary Backup (if applicable) | Services Available | *IBM Service Location | **Jitterbit Service Location Primary Secondary |
|---|---|---|---|
United Arab Emirates (UAE) Azure Dubai (UAE North) Abu Dhabi (UAE Central) | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS | Frankfurt, Germany | EMEA Dublin, Ireland Frankfurt, Germany |
European Union Amsterdam, Netherlands | BMC Helix Knowledge Management by ComAround | EMEA Dublin, Ireland Frankfurt, Germany | |
Service Location Primary *Secondary Backup (if applicable) | Services Available | *IBM Service Location | **Jitterbit Service Location Primary Secondary |
|---|---|---|---|
United States OCI Ashburn, Virginia | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Portfolio Management BMC Helix Automation Console BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Dallas, TX | North America (NA) U.S. East Coast Virginia U.S. West Coast Oregon |
European Union OCI Frankfurt, Germany | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Portfolio Management BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix Automation Console BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | EMEA Dublin, Ireland Frankfurt, Germany |
United Kingdom OCI London, England | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Portfolio Management BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | EMEA Dublin, Ireland Frankfurt, Germany |
*India OCI Mumbai, India | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Portfolio Management BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | Asia Pacific (APAC) Sydney, NSW Singapore |
*United Arab Emirates (UAE) OCI Dubai (UAE North) Abu Dhabi (UAE Central) | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix iPaaS BMC Helix Portfolio Management BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery BMC Helix for Communications Service Providers (CSP) BMC Helix Customer Service Management (CSM) | Frankfurt, Germany | EMEA Dublin, Ireland Frankfurt, Germany |
BMC Helix Backup Policy for OCI
The backups for your BMC Helix subscription hosted within India OCI and United Arab Emirates (UAE) OCI will be stored in datacenter locations within Hyderabad and Abu Dhabi (UAE Central) respectively.
Service location features
Each BMC-controlled service location adheres to the following minimum standards:
| Features | |
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| Site characteristics |
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| Security |
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| Communications |
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| Electrical and mechanical systems |
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Comments
Could you also provide a view sorted by SaaS solutions and kindly do highlight the new additions ( maybe through color or underlined ) which would allow us/users to understand in a glance the new. offerings, locations etc
We will look into this, thank you for the feedback Amit.
I see that the jitterbit integration is hosted in US East Coast Virginia but I do not see the Virginia AWS location listed for Commercial.
Has that already been removed in anticipation of migrating the ADE stack in VA to Oregon?
Thanks
dony
Hi Dony, mindful that the docs site may have been updated since your comment. Would you mind looking at the North America Commercial AWS locations again and confirm if what you are expecting is reflected?
The Jitterbit North Virginia location is only listed for North America AWS locations as a default. Unless specifically requested by customers in other regions for their Jitterbit to be hosted out of North Virginia.
Thanks!
If there is version difference in each location for BMC Products, that needs to be added as column or simple ( )
Responded internally.
Is there a data center in Zwolle, Netherlands?
Only AMS, Netherlands as per the information provided above. Thanks!
Greetings, shouldn't we have references here to Helix Dashboards' locations? It would support the latest moves communicated to customers.
Thank you for your feedback, Mario. We will take this up as an improvement and update the page in the coming weeks.
Regards,
Dhanya
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