Service locations

This topic was edited by a BMC Contributor and has not been approved.  More information.

BMC's Helix services are hosted from various regional locations. Each customer's service location is dependent on various factors such as environment type, proximity of the customer to the data location, and customer sector (public versus private).

Important

BMC supports the data residency requirements of its customers through the initial selection of a service location. Once selected, data remains within the primary and secondary locations for that service. Customers who purchase services that utilize the IBM Watson features may have select data transferred to/from the corresponding IBM service location.

BMC Subprocessors and Certifications

Service locations and compliance

BMC is committed to offering its services from facilities that meet or exceed the rigorous standards and compliance requirements of our customers. The following table summarizes the key compliance and certification types available from each location.

BMC has partnered with IBM for seamless integration to its BMC Helix Virtual Agent and Cognitive Automation services. IBM Watson Assistant and Discovery capabilities are provided from the location listed. 

Please note BMC Helix Knowledge Management by ComAround is only available within Azure Cloud hosted out of Netherlands regardless of where the customer is geographically based, reflected in the last table.

Important

* Note that services utilizing IBM Watson capabilities may have data stored outside of the country of the primary service location.

** Note that services utilizing the Jitterbit platform may have data processed outside of the country of the primary service location.

U.S. FedRAMP / DoD Customer Region

AWS U.S. FedRAMP / DoD

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

U.S. FedRAMP

U.S. East Coast

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Fusion Agility Suite / Visual Boards for BMC Helix service

(DoD Impact Level 4)

U.S. West Coast (GovCloud)

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

Canada Government - AWS

Montréal, Québec

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Cognitive Automation

BMC Helix Cognitive Search

BMC Helix Virtual Agent

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

BMC Helix Discovery

Americas Customer Region

Google Cloud Provider (GCP)

*IBM Watson

**Jitterbit

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

Service Location

Service Location

 

Primary

 

Secondary

U.S. Commercial

Portland, Oregon

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Fusion Agility Suite / Visual Boards for BMC Helix service


Dallas, Texas

U.S. East Coast Virginia

U.S. West Coast Oregon


Canada Customer Region

Google Cloud Provider (GCP)

*IBM Watson

**Jitterbit

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

Service Location

Service Locations

Primary

 

Scondary

Canada Commercial

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Fusion Agility Suite / Visual Boards for BMC Helix service


Dallas, Texas

U.S. East Coast Virginia

U.S. West Coast Oregon


European Customer Region

Oracle Cloud Infrastructure (OCI)

*IBM Watson

**Jitterbit

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

Service Location

 

Service Location

Primary

Secondary

 

European Union

Frankfurt, Germany

 


BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Fusion Agility Suite / Visual Boards for BMC Helix service


Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany


United Kingdom Customer Region

Oracle Cloud Infrastructure (OCI)

*IBM Watson

**Jitterbit

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

Service Location

 

Service Location

Primary

Secondary

 

United Kingdom

London, England


BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Fusion Agility Suite / Visual Boards for BMC Helix service


Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany


Asia Pacific Customer Region

Amazon Web Services

*IBM Watson

**Jitterbit

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

Service Location

 

Service Location

Primary

Secondary

 

Singapore

Singapore


Australia

Sydney, NSW

BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Fusion Agility Suite / Visual Boards for BMC Helix service


Frankfurt, Germany

Sydney, NSW

Singapore


Oracle Cloud Infrastructure (OCI)

*IBM Watson

**Jitterbit

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

Service Location

 

Service Location

Primary

Secondary

 

India

Mumbai India


BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Fusion Agility Suite / Visual Boards for BMC Helix service


Frankfurt, Germany

Sydney, NSW

Singapore


South Africa Customer Region

Amazon Web Services (AWS)

*IBM Watson

**Jitterbit

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

Service Location

 

Service Location

Primary

Secondary

 

South Africa


BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Fusion Agility Suite / Visual Boards for BMC Helix service


Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany


United Arab Emirates (UAE) Customer Region

BMC Helix Backup Policy for OCI

The backups for your BMC Helix subscription hosted within India OCI and United Arab Emirates (UAE) OCI will be stored in datacenter locations within Hyderabad and Abu Dhabi (UAE Central) respectively. 

Oracle Cloud Infrastructure (OCI)

*IBM Watson

**Jitterbit

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

Service Location

 

Service Location

Primary

Secondary

 

Dubai (UAE North)

Abu Dhabi (UAE Central)


BMC Helix ITSM

BMC Helix Digital Workplace Basic

BMC Helix Digital Workplace Advanced

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Fusion Agility Suite / Visual Boards for BMC Helix service


Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany


Any Customer Region – BMC Helix Knowledge Management by ComAround

Microsoft Azure Cloud

Service Location

Primary

Secondary

Backup (if applicable)

Services Available

European Union

Amsterdam, Netherlands


BMC Helix Knowledge Management by ComAround

The above datacenters are typical mappings for SaaS customers. The BMC datacenter subprocessor may differ based on the specific subscription services being procured, which are detailed in your contract.

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Comments

  1. Amit Khandelwal

    Could you also provide a view sorted by SaaS solutions and kindly do highlight the new additions ( maybe through color or underlined ) which would allow us/users to understand in a glance the new. offerings, locations etc 

    Jul 11, 2021 11:53
    1. Betty Xu

      We will look into this, thank you for the feedback Amit.  

      Aug 20, 2021 11:45
  2. Dony Sheppard

    I see that the jitterbit integration is hosted in US East Coast Virginia but I do not see the Virginia AWS location listed for Commercial.

    Has that already been removed in anticipation of migrating the ADE stack in VA to Oregon?


    Thanks

    dony


    Jul 20, 2021 04:01
    1. Betty Xu

      Hi Dony, mindful that the docs site may have been updated since your comment.  Would you mind looking at the North America Commercial AWS locations again and confirm if what you are expecting is reflected?  

      The Jitterbit North Virginia location is only listed for North America AWS locations as a default.  Unless specifically requested by customers in other regions for their Jitterbit to be hosted out of North Virginia. 

      Thanks!

      Jul 18, 2022 03:30
  3. Dipankar Mondal

    If there is version difference in each location for BMC Products, that needs to be added as column or simple ( )

    Jul 29, 2021 10:59
    1. Betty Xu

      Responded internally. 

      Aug 20, 2021 11:44
  4. Kevin Walker

    Is there a data center in Zwolle, Netherlands?

    Nov 15, 2021 04:53
    1. Betty Xu

      Only AMS, Netherlands as per the information provided above.  Thanks!

      Nov 16, 2021 08:13
  5. Mario Pimenta

    Greetings, shouldn't we have references here to Helix Dashboards' locations? It would support the latest moves communicated to customers.

    Mar 31, 2023 03:51
    1. Dhanya Menon

      Thank you for your feedback, Mario. We will take this up as an improvement and update the page in the coming weeks.

      Regards,

      Dhanya

      May 12, 2023 08:25
  6. Rajesh Ramakrishnan

    BMC Helix Control-M (SaaS) is not listed in the services. Is there a page available which provides service locations for Helix Control-M ?

    Aug 15, 2023 07:50
    1. Dhanya Menon

      Hello Rajesh,

      Thank you for your comment.

      BMC Helix Control-M has a different documentation space. Please see this link: https://docs.bmc.com/docs/display/ctmhelix/Home.

      This page might be helpful to answer your query about the service locations for BMC Helix Control-M: Business continuity and disaster recovery.

      Hope this helps.

      Thanks,

      Dhanya

      Aug 22, 2023 02:15
  7. Stephen Kelly

    Helix ITSM in European Customer Region should also have presence in Amsterdam - Equinix. However, I don't see it referenced on this page anymore?

    Aug 23, 2023 10:42