Service locations
BMC's Helix services are hosted from various regional locations. Each customer's service location is dependent on various factors such as environment type, proximity of the customer to the data location, and customer sector (public versus private).
Important
BMC supports the data residency requirements of its customers through the initial selection of a service location. Once selected, data remains within the primary and secondary locations for that service. Customers who purchase services that utilize the IBM Watson features may have select data transferred to/from the corresponding IBM service location.
BMC Subprocessors and Certifications
Subprocessor | Certifications |
|---|---|
AWS Cloud | Cloud Security Alliance Security Trust Assurance and Risk (STAR) |
Azure Cloud | Cloud Security Alliance Security Trust Assurance and Risk (STAR) |
Oracle Cloud Infrastructure | Cloud Security Alliance Security Trust Assurance and Risk (STAR) |
Google Cloud Infrastructure | Cloud Security Alliance Security Trust Assurance and Risk (STAR)
|
BMC Cloud | Cloud Security Alliance Security Trust Assurance and Risk (STAR) |
Service locations and compliance
BMC is committed to offering its services from facilities that meet or exceed the rigorous standards and compliance requirements of our customers. The following table summarizes the key compliance and certification types available from each location.
BMC has partnered with IBM for seamless integration to its BMC Helix Virtual Agent and Cognitive Automation services. IBM Watson Assistant and Discovery capabilities are provided from the location listed.
Please note BMC Helix Knowledge Management by ComAround is only available within Azure Cloud hosted out of Netherlands regardless of where the customer is geographically based, reflected in the last table.
Important
* Note that services utilizing IBM Watson capabilities may have data stored outside of the country of the primary service location.
** Note that services utilizing the Jitterbit platform may have data processed outside of the country of the primary service location.
U.S. FedRAMP / DoD Customer Region
AWS U.S. FedRAMP / DoD | |
Service Location Primary Secondary Backup (if applicable) | Services Available |
|---|---|
U.S. FedRAMP U.S. East Coast | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service |
(DoD Impact Level 4) U.S. West Coast (GovCloud) | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) |
Canada Government - AWS Montréal, Québec | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Cognitive Automation BMC Helix Cognitive Search BMC Helix Virtual Agent BMC Helix Business Workflows BMC Helix Multi-Cloud Broker BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps BMC Helix Discovery |
Americas Customer Region
Google Cloud Provider (GCP) | *IBM Watson | **Jitterbit | |
Service Location Primary Secondary Backup (if applicable) | Services Available | Service Location | Service Location
Primary
Secondary |
U.S. Commercial Portland, Oregon | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service | Dallas, Texas | U.S. East Coast Virginia U.S. West Coast Oregon |
Canada Customer Region
Google Cloud Provider (GCP) | *IBM Watson | **Jitterbit | |
Service Location Primary Secondary Backup (if applicable) | Services Available | Service Location | Service Locations Primary
Scondary |
Canada Commercial | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service | Dallas, Texas | U.S. East Coast Virginia U.S. West Coast Oregon |
European Customer Region
Oracle Cloud Infrastructure (OCI) | *IBM Watson | **Jitterbit | |
Service Location Primary Secondary Backup (if applicable) | Services Available | Service Location
| Service Location Primary Secondary
|
European Union Frankfurt, Germany
| BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
United Kingdom Customer Region
Oracle Cloud Infrastructure (OCI) | *IBM Watson | **Jitterbit | |
Service Location Primary Secondary Backup (if applicable) | Services Available | Service Location
| Service Location Primary Secondary
|
United Kingdom London, England | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
Asia Pacific Customer Region
Amazon Web Services | *IBM Watson | **Jitterbit | |
Service Location Primary Secondary Backup (if applicable) | Services Available | Service Location
| Service Location Primary Secondary
|
Singapore Singapore Australia Sydney, NSW | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service | Frankfurt, Germany | Sydney, NSW Singapore |
Oracle Cloud Infrastructure (OCI) | *IBM Watson | **Jitterbit | |
Service Location Primary Secondary Backup (if applicable) | Services Available | Service Location
| Service Location Primary Secondary
|
India Mumbai India | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service | Frankfurt, Germany | Sydney, NSW Singapore |
South Africa Customer Region
Amazon Web Services (AWS) | *IBM Watson | **Jitterbit | |
Service Location Primary Secondary Backup (if applicable) | Services Available | Service Location
| Service Location Primary Secondary
|
South Africa | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
United Arab Emirates (UAE) Customer Region
BMC Helix Backup Policy for OCI
The backups for your BMC Helix subscription hosted within India OCI and United Arab Emirates (UAE) OCI will be stored in datacenter locations within Hyderabad and Abu Dhabi (UAE Central) respectively.
Oracle Cloud Infrastructure (OCI) | *IBM Watson | **Jitterbit | |
Service Location Primary Secondary Backup (if applicable) | Services Available | Service Location
| Service Location Primary Secondary
|
Dubai (UAE North) Abu Dhabi (UAE Central) | BMC Helix ITSM BMC Helix Digital Workplace Basic BMC Helix Digital Workplace Advanced BMC Helix Custom Applications BMC Helix Premium Connector BMC Helix Business Workflows BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft) BMC Helix Cloud Cost BMC Helix Cloud Security BMC Helix Automation Console BMC Helix Discovery BMC Helix Operations Management BMC Helix Continuous Optimization BMC Helix AIOps Fusion Agility Suite / Visual Boards for BMC Helix service | Frankfurt, Germany | Dublin, Ireland Frankfurt, Germany |
Any Customer Region – BMC Helix Knowledge Management by ComAround
Microsoft Azure Cloud | |
Service Location Primary Secondary Backup (if applicable) | Services Available |
European Union Amsterdam, Netherlands | BMC Helix Knowledge Management by ComAround |
The above datacenters are typical mappings for SaaS customers. The BMC datacenter subprocessor may differ based on the specific subscription services being procured, which are detailed in your contract.
Comments
Could you also provide a view sorted by SaaS solutions and kindly do highlight the new additions ( maybe through color or underlined ) which would allow us/users to understand in a glance the new. offerings, locations etc
We will look into this, thank you for the feedback Amit.
I see that the jitterbit integration is hosted in US East Coast Virginia but I do not see the Virginia AWS location listed for Commercial.
Has that already been removed in anticipation of migrating the ADE stack in VA to Oregon?
Thanks
dony
Hi Dony, mindful that the docs site may have been updated since your comment. Would you mind looking at the North America Commercial AWS locations again and confirm if what you are expecting is reflected?
The Jitterbit North Virginia location is only listed for North America AWS locations as a default. Unless specifically requested by customers in other regions for their Jitterbit to be hosted out of North Virginia.
Thanks!
If there is version difference in each location for BMC Products, that needs to be added as column or simple ( )
Responded internally.
Is there a data center in Zwolle, Netherlands?
Only AMS, Netherlands as per the information provided above. Thanks!
Greetings, shouldn't we have references here to Helix Dashboards' locations? It would support the latest moves communicated to customers.
Thank you for your feedback, Mario. We will take this up as an improvement and update the page in the coming weeks.
Regards,
Dhanya
BMC Helix Control-M (SaaS) is not listed in the services. Is there a page available which provides service locations for Helix Control-M ?
Hello Rajesh,
Thank you for your comment.
BMC Helix Control-M has a different documentation space. Please see this link: https://docs.bmc.com/docs/display/ctmhelix/Home.
This page might be helpful to answer your query about the service locations for BMC Helix Control-M: Business continuity and disaster recovery.
Hope this helps.
Thanks,
Dhanya
Helix ITSM in European Customer Region should also have presence in Amsterdam - Equinix. However, I don't see it referenced on this page anymore?
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