Service locations

BMC's Helix services are hosted from various regional locations. Each customer's service location is dependent on various factors such as environment type, proximity of the customer to the data location, and customer sector (public versus private).

Important

BMC supports the data residency requirements of its customers through the initial selection of a service location. Once selected, data remains within the same country for that service. Customers who purchase services that utilize the IBM Watson features may have select data transferred to/from the corresponding IBM service location.

BMC Subprocessors and Certifications

Service locations and compliance

BMC is committed to offering its services from facilities that meet or exceed the rigorous standards and compliance requirements of our customers. The following table summarizes the key compliance and certification types available from each location.

BMC has partnered with IBM for seamless integration to its BMC Helix Virtual Agent and Cognitive Automation services. IBM Watson Assistant and Discovery capabilities are provided from the location listed. 

Please note BMC Helix Knowledge Management by ComAround is only available within Azure Cloud hosted out of Netherlands regardless of where the customer is geographically based, reflected in the last table.

Important

* Note that services utilizing IBM Watson capabilities may have data stored outside of the country of the primary service location.

** Note that services utilizing the Jitterbit platform may have data processed outside of the country of the primary service location.

U.S. FedRAMP / DoD Customer Region

AWS U.S. FedRAMP / DoD

Service Location

Services Available

U.S. FedRAMP

U.S. East Coast

BMC Helix ITSM

BMC Helix Digital Workplace 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

DoD Impact Level 5

U.S. West Coast (GovCloud)

BMC Helix ITSM

BMC Helix Digital Workplace

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Discovery

BMC Helix Operation Management

BMC Helix Intelligent Automation

BMC Helix Continuous Optimization

BMC Helix AIOps

Canada Government - AWS

Montréal, Québec

BMC Helix ITSM

BMC Helix Digital Workplace 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Multi-Cloud Broker

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

BMC Helix Discovery

Americas Customer Region

Google Cloud Provider (GCP)

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

U.S. Commercial

Portland, Oregon


BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps


Dallas, Texas

U.S. East Coast Virginia

U.S. West Coast Oregon


The backups for your BMC Helix subscription hosted within Brazil OCI will be stored in datacenter locations within São Paulo. 

Oracle Cloud Infrastructure (OCI)

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

U.S. Commercial

Ashburn, Virginia

BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace 

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Dallas, Texas

U.S. East Coast Virginia

U.S. West Coast Oregon


São Paulo, Brazil

BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace 

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps


Dallas, Texas

U.S. East Coast Virginia

U.S. West Coast Oregon

BMC Cloud

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

U.S. Commercial

Chicago, Illinois

BMC Helix Client Management


Dallas, Texas

U.S. East Coast Virginia

U.S. West Coast Oregon


Canada Customer Region

Google Cloud Provider (GCP)

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Locations

Canada 

(Montréal, Québec

BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Dallas, Texas

U.S. East Coast Virginia

U.S. West Coast Oregon


European Customer Region

Oracle Cloud Infrastructure (OCI)

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

European Union

Frankfurt, Germany

 


BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace 

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Cloud Cost

BMC Helix Cloud Security

BMC Helix Automation Console

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany


BMC Cloud

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

European Union

Amsterdam, Netherlands

 


BMC Helix Client Management


Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany


United Kingdom Customer Region

Oracle Cloud Infrastructure (OCI)

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

United Kingdom

London, England


BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany


Asia Pacific Customer Region

Amazon Web Services

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

Singapore

Singapore


Australia

Sydney, NSW

BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Frankfurt, Germany

Sydney, NSW

Singapore


BMC Helix Backup Policy for OCI

The backups for your BMC Helix subscription hosted within India OCI will be stored in datacenter locations within Hyderabad

Oracle Cloud Infrastructure (OCI)

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

India

Mumbai India


BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace 

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Frankfurt, Germany

Sydney, NSW

Singapore


South Africa Customer Region

Amazon Web Services (AWS)

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

South Africa


BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany


United Arab Emirates (UAE) Customer Region

BMC Helix Backup Policy for OCI

The backups for your BMC Helix subscription hosted within United Arab Emirates (UAE) OCI will be stored in datacenter locations within Abu Dhabi (UAE Central). 

Oracle Cloud Infrastructure (OCI)

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

Dubai (UAE North)

Abu Dhabi (UAE Central)

BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps

Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany


Saudi Arabia Customer Region

Google Cloud Provider (GCP)

*IBM Watson

**Jitterbit

Service Location

Services Available

Service Location

Service Location

Dammam, Saudi Arabia


BMC Helix ITSM

BMC Helix NetOps

BMC Helix Digital Workplace

BMC Helix Virtual Agent 

BMC Helix Custom Applications

BMC Helix Premium Connector

BMC Helix Business Workflows

BMC Helix Customer Service Management (CSM)

BMC Helix Multi-Cloud Broker (with BMC Helix iPaaS, powered by MuleSoft)

BMC Helix Portfolio Management

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Continuous Optimization

BMC Helix AIOps


Frankfurt, Germany

Dublin, Ireland

Frankfurt, Germany

Any Customer Region – BMC Helix Knowledge Management by ComAround

Microsoft Azure Cloud

Service Location

Services Available

European Union

Amsterdam, Netherlands


BMC Helix Knowledge Management by ComAround

The above datacenters are typical mappings for SaaS customers. The BMC datacenter subprocessor may differ based on the specific subscription services being procured, which are detailed in your contract.

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Comments

  1. Amit Khandelwal

    Could you also provide a view sorted by SaaS solutions and kindly do highlight the new additions ( maybe through color or underlined ) which would allow us/users to understand in a glance the new. offerings, locations etc 

    Jul 11, 2021 11:53
    1. Betty Xu

      We will look into this, thank you for the feedback Amit.  

      Aug 20, 2021 11:45
  2. Dony Sheppard

    I see that the jitterbit integration is hosted in US East Coast Virginia but I do not see the Virginia AWS location listed for Commercial.

    Has that already been removed in anticipation of migrating the ADE stack in VA to Oregon?


    Thanks

    dony


    Jul 20, 2021 04:01
    1. Betty Xu

      Hi Dony, mindful that the docs site may have been updated since your comment.  Would you mind looking at the North America Commercial AWS locations again and confirm if what you are expecting is reflected?  

      The Jitterbit North Virginia location is only listed for North America AWS locations as a default.  Unless specifically requested by customers in other regions for their Jitterbit to be hosted out of North Virginia. 

      Thanks!

      Jul 18, 2022 03:30
  3. Dipankar Mondal

    If there is version difference in each location for BMC Products, that needs to be added as column or simple ( )

    Jul 29, 2021 10:59
    1. Betty Xu

      Responded internally. 

      Aug 20, 2021 11:44
  4. Kevin Walker

    Is there a data center in Zwolle, Netherlands?

    Nov 15, 2021 04:53
    1. Betty Xu

      Only AMS, Netherlands as per the information provided above.  Thanks!

      Nov 16, 2021 08:13
  5. Mario Pimenta

    Greetings, shouldn't we have references here to Helix Dashboards' locations? It would support the latest moves communicated to customers.

    Mar 31, 2023 03:51
    1. Dhanya Menon

      Thank you for your feedback, Mario. We will take this up as an improvement and update the page in the coming weeks.

      Regards,

      Dhanya

      May 12, 2023 08:25
  6. Rajesh Ramakrishnan

    BMC Helix Control-M (SaaS) is not listed in the services. Is there a page available which provides service locations for Helix Control-M ?

    Aug 15, 2023 07:50
    1. Dhanya Menon

      Hello Rajesh,

      Thank you for your comment.

      BMC Helix Control-M has a different documentation space. Please see this link: https://docs.bmc.com/docs/display/ctmhelix/Home.

      This page might be helpful to answer your query about the service locations for BMC Helix Control-M: Business continuity and disaster recovery.

      Hope this helps.

      Thanks,

      Dhanya

      Aug 22, 2023 02:15
  7. Chandrashekhar Badar

    Bmc team, How about Helix client management service, I dont see it is mentioned under any of the service locations, earlier it was available in US and Europe region.

    Nov 01, 2023 04:39
    1. Dhanya Menon

      Hello Chandrashekhar,

      Thank you for your comment. This page is now updated with service locations for BMC Helix Client Management.

      Hope this helps.

      Regards,

      Dhanya

      Nov 08, 2023 06:25
      1. Chandrashekhar Badar

        Thank you Dhanya

        Dec 01, 2023 01:46