This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

Onboarding and implementing

BMC Helix AIOps is a subscription-based service.  It enables you to monitor system health, reduce event noise, perform root cause isolation for impacted services, and boosts the remediation opportunities with machine learning and automation analytics of your integrated environment.

Related topic

BMC Helix Subscriber Information Open link


Launch BMC Helix AIOps

When your account is created, you receive a URL and the credentials to log in to BMC Helix Portal.

  1. Log in to BMC Helix Portal.
  2. Click the BMC Helix Service Monitoring tile.

Set up user accounts and grant access

Configure your identity provider to set up more users and user groups, and assign specific permissions to them. User management functions are performed in BMC Helix Portal.

Roles and permissions

Setting up role-based access control Open link


Configure BMC Helix Intelligent Integrations

Configure third-party integrations using BMC Helix Intelligent Integrations to ingest events, metrics, and topology data.


Enable notifications in Microsoft Teams

Create notifications to send messages or cards to operators in Microsoft Teams, who can cross-launch into BMC Helix AIOps directly from Microsoft Teams.

Enabling notifications in Microsoft Teams

Enable AIOps features 

Enable AIOps features to monitor and investigate AIOps Situations, perform root-cause isolation of impacted services, and enable communication with BMC Helix Intelligent Automation.

Enabling the AIOps features

Configure service monitoring

Launch BMC Helix Discovery from the Manage Services page to create service models.

Creating service models by using Dynamic Service Modelling

Start monitoring

Start monitoring key performance indicators, services, and situations. 

Time zone and locale preferences

In BMC Helix AIOps, the time zone and locale preferences are inherited from your browser preferences. For example, if your browser time zone is set to UTC, BMC Helix AIOps display the UTC time.

Monitoring key performance indicators and entities

Monitoring and investigating situations

Monitoring service health and performing causal analysis

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