Onboarding and implementing
BMC Helix AIOps is a subscription-based service. It enables you to monitor system health, reduce event noise, perform root cause isolation for impacted services, and boosts the remediation opportunities with machine learning and automation analytics of your integrated environment.
| Task | Action | Reference |
|---|---|---|
| 1 | Launch BMC Helix AIOps When your account is created, you receive a URL and the credentials to log in to BMC Helix Portal.
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| 2 | Set up user accounts and grant access Configure your identity provider to set up more users and user groups, and assign specific permissions to them. User management functions are performed in BMC Helix Portal. | |
| 3 | Configure BMC Helix Intelligent Integrations Configure third-party integrations using BMC Helix Intelligent Integrations to ingest events, metrics, and topology data. | |
| 4 | Enable notifications in Microsoft Teams Create notifications to send messages or cards to operators in Microsoft Teams, who can cross-launch into BMC Helix AIOps directly from Microsoft Teams. | Enabling notifications in Microsoft Teams |
| 5 | Enable AIOps features Enable AIOps features to monitor and investigate AIOps Situations, perform root-cause isolation of impacted services, and enable communication with BMC Helix Intelligent Automation. | Enabling the AIOps features |
| 6 | Configure service monitoring Launch BMC Helix Discovery from the Manage Services page to create service models. | Creating service models by using Dynamic Service Modelling |
| 7 | Start monitoring Start monitoring key performance indicators, services, and situations. | Monitoring key performance indicators and entities Monitoring and investigating situations Monitoring service health and performing causal analysis |
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