This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

Ingesting data from BMC and third-party products

An organization with a huge IT infrastructure and global operations may have multiple monitoring tools that are used to monitor and manage the performance and health of its infrastructure environment. Managing multiple and independent third-party monitoring tools may impact coherent monitoring. 

BMC Helix Intelligent Integrations enables you to connect to various BMC and third-party products to get events, metrics, and topology data. 

As a tenant administrator, use BMC Helix Intelligent Integrations to configure the integrations with BMC and third-party products as explained in the following table:

1Download and install connectorsDownload and install connectors for third-party integrations.
2Explore the available integrations
  1. Log on to BMC Helix Intelligent Integrations and click the Available integrations tab.
  2. Check the available integrations.
3Configure integrations

Configure one or more of the following integrations and start receiving data. For more information, see:

4Derive actionable insights
  • View key performance indicators and entities from all the integrated products on the Overview page of BMC Helix AIOps. The consolidated summary on the Overview page helps you to quickly visualize and assess the health of your infrastructure environment. For more information, see Monitoring key performance indicators and entities.
  • Monitor services and determine the most likely causes of any issue in an infrastructure environment by correlating millions of monitoring data points and analyzing the relationship between infrastructure nodes and services. For more information, see:
  • Use a centralized event view to monitor and manage events, perform event operations, and filter events. Identify actionable events from a large volume of event data by processing events in various ways. For more information, see  Monitoring events and reducing event noise. Open link
  • Detect anomalies and eliminate false positives. Use alarm and variate policies to detect anomalies through static and dynamic thresholds. For more information, see Detecting anomalies by using static and dynamic thresholds. Open link

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