AR System 22.1

(formerly known as Remedy Action Request System) is a part of the single-tenant that consolidates the capabilities of and BMC Helix Innovation Studio.

helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.

requires fewer resources and improves integration between components.

Release notes and notices Updated 13 Dec 2024

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Getting started See more	Using As an end user, navigate the interface, create and manage reports, work with approval requests, and view data using Remedy Flashboards. See more
Onboarding and implementing As an administrator, set up for your company. See more	Securing AR system As an administrator, secure the by configuring ports and firewalls, encrypting the system, and setting up passwords. See more
Administering As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured. See more	Enabling services As an administrator, enable services to leverage operational benefits of BMC Helix Innovation Suite. See more

Developing applications As a developer or application programmer, develop or customize a application, navigate the Remedy Developer Studio interface, and move the application to production and distribute the application. See more	Developing an API program As a developer or application programmer, integrate the forms with any third-party application by using REST API. See more
Integrating As an administrator, set up integrations with other BMC products or third-party software. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more

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Frequently asked questions

Here are some answers to the most frequently asked questions about .

How do I achieve mid tier scaling?

You can use the JSP servlets to make the scalable. For more information, see Remedy Mid Tier scalability.

What are the recommendations for mid tier caching?

For caching recommendations, see Best-practices-for-configuring-mid-tier-cache.

licenses

How do I translate what licenses I bought to what entries I see in the Add or Remove Licenses form?

With the new bundled license option, you can configure license limits, assign licenses to users, and control and report license consumption in alignment with how user licenses were purchased. You do not need to manually map the new pricing models to the old pricing models and then apply the licenses in the system.

Why is the user to whom I have assigned a bundled license not getting displayed in the license usage report or on the Admin Manage User licenses screen?

The License usage report gets updated in every 45 minutes. The Admin Manage User licenses screen displays two new options, bundled - current users and bundled - registered users, to display the consumption of bundled licenses along with the existing granular license consumption options.

Internet Explorer Compatibility View warning

IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location (AR WARN:9429)

Why do I receive the warning on mid tier "IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location (AR WARN:9429)"

This message indicates to the end user that the Internet Explorer has Compatibility View enabled through one of the following mechanisms:

Enabled by the end user in the Internet Explorer using the Tools > Compatibility View Settings
Enabled by the System Administrator, usually using a registry entry like HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\BrowserEmulation\PolicyList
Enabled by the System Administrator, using the Microsoft Windows Group Policy Editor.

(This Warning might also appear as: Internet Explorer is using Compatibility View which may cause degraded user experience. Try removing Midtier URLs from the browser's Compatibility View Settings, or contact your administrator (ARWARN 9429) )

The admin has upgraded Midtier and now the end-users are complaining about the warning. What should the admin do?

The Admin will have to find out the mechanism with which Compatibility View has been enabled and respond appropriately. This is not an error but a warning, so end-users can continue using the product while the Admin finds the best way to disable Compatibility View for . This is not a critical problem.

What is a degraded user experience? Is the Compatibility View bad for BMC Remedy Mid Tier 8.x and later?

Compatibility View forces Internet Explorer to emulate an older, unsupported version of the browser (IE7), so that sites designed for the older version render correctly. However, such a browser configuration is not necessary for web-applications like .

The degraded experience might not always be evident, but sometimes may show up as:

Script errors
UI distortion
Client-side performance issues

I am a Remedy Admin and I will require 1-2 weeks to be able to disable Compatibility View for mid tier URLs. Is there any way to suppress this alert?

Yes. The admins can choose to add arsystem.display_IE_compatibility_view_alert=false to <MidtierInstallDirectory>/WEB-INF/classes/config.properties to turn off the alerts temporarily. However the longer this alert is suppressed, the higher the risk of client-side problems for the end-users. It might be necessary to apply the latest cumulative hotfix for before this property is usable.

Some of our intranet applications still require us to use Compatibility View. However, I would want mid tier to not show the alert. How do I proceed?

Microsoft recommends that admins identify the applications that require Compatibility View, and add the individual URLs. (See http://windows.microsoft.com/en-IN/internet-explorer/products/ie-9/features/compatibility-view.)

To achieve this, the Group Policy Editor is also expected to be usable. (See http://msdn.microsoft.com/en-us/library/dn321457.aspx.)

What are the consequences of suppressing the Warning endlessly?

The end users could run into client-related problems that require assistance from BMC Customer Support. BMC Customer Support may request Admins to disable Compatibility View for affected users. Rather than having to find solutions at this point, the admins are advised to proactively disable Compatibility View when end-users see the Warning.

Internet Explorer 11 shows 1 hour time difference in certain cases

This issue is specifically noticed with Internet Explorer 11 browser. The rest of the browsers works fine.