Administering

As the administrator, you will set up servers and users, managing and configure data, and monitor system performance. See the following sections to learn how to administer AR System.

Related topics

Architecture

Remedy-configuration-reference

Action

Reference

Configure the mid tier for managing client requests, individual AR System server settings such as logs and licensing, server groups for high availability, and load balancers.

Create users, groups, and roles. Assign permissions. Set up preferences.

Define and deploy data and objects; audit, archive, import, and export data and objects.

Configure companies, catalogs, and people.

Import data into your BMC Helix ITSM applications.

Monitor licenses, memory, server groups, and more.

Set options in configuration files that are read upon startup of AR System components.

Configure OAuth 2.0 authentication for the Exchange Web Services (EWS) protocol for your mailbox.
OAuth 2.0 enables conveying authorization decisions across a network of web-enabled applications and APIs and provides mechanisms for user authentication.