22.1 enhancements and patches

Review the BMC Helix AIOps 22.1 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

VersionSaaSOn PremisesFixed issuesUpdates and enhancements
22.1.01(tick)
Known and corrected issues22.1.01 enhancements
22.1.00(tick)
Known and corrected issues22.1.00 enhancements

For updates in the previous monthly releases, see  2021 enhancements Open link .

Related topics

Release notes and notices

Known and corrected issues

Training offerings Open link

BMC applies upgrades as described in the BMC Helix Upgrade policy Open link . BMC applies upgrades and patches during  Maintenance windows. Open link .



22.1.01


Collect metrics from third-party solutions

Collect metrics in addition to events and topologies from the following third-party solutions by using BMC Helix Intelligent Integrations:

Collect events and topologies from AppDynamics

Collect events and topologies from AppDynamics by using BMC Helix Intelligent Integrations.

For more information, see Integrating with AppDynamics.

22.1.00


The following video (3:01) provides an overview of the features added to BMC Helix AIOps in October 2021 -  January 2022 release:


 https://youtu.be/-vNt1maWrfE

Model service blueprints

As a service designer, create and manage blueprints, which are predefined service templates that can be used as standalone services or as building blocks within a larger service. You can view these blueprints in the BMC Helix AIOps and BMC Helix Discovery. 

For more information, see Modeling service blueprints.

Model services

A service model is a visual representation of a business service, and is a collection of components or configuration items (CIs) and the relationships between them. As a service designer, create and manage service models in  BMC Helix AIOps and view them in BMC Helix AIOps and BMC Helix Discovery.

For more information, see Modeling services.


Create incidents for Situations in BMC Helix IT Service Management

As an operator, use the Create Incident link in the situation details page to create an incident in BMC Helix IT Service Management for the situation displayed in BMC Helix AIOps. 

For more information, see Investigating ML-based situations.


Integrate BMC and third-party by using BMC Helix Developer Tools

BMC Helix Portal includes a new tile, BMC Helix Developer Tools. This tile contains the TrueSight Operations Management, Dynatrace, and SolarWinds integrations that were configured by using earlier versions of BMC Helix Intelligent Integrations. The Dynatrace and SolarWinds integrations continue to work with 22.1. However, you can no longer configure new instances of these integrations. We recommend that you use BMC Helix Intelligent Integrations 22.1 to configure new instances.

BMC Helix Developer Tools enables you to do the following:

  • Build custom integrations for the third-party solutions for which out-of-the-box integrations are not available.
  • Collect logs from files.

For more information, see Integrating by using BMC Helix Developer Tools.

Integrate third-party solutions by using BMC Helix Intelligent Integrations

As a tenant administrator, you can configure third-party integrations by using BMC Helix Intelligent Integrations to get event and topology data from these solutions. You can view this data in BMC Helix AIOps, BMC Helix Operations Management, and BMC Helix Dashboards, and derive actionable insights. 

BMC Helix Intelligent Integrations supports the following third-party solutions out of the box:

  • Aternity
  • Dynatrace
  • Microsoft SCOM
  • New Relic
  • SolarWinds NPM

For more information, see Integrating by using BMC Helix Intelligent Integrations.




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