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HELIX BMC Helix

TRUE TrueSight Capacity Optimization

20.02 11.5 11.3 11.0 10.7 10.5 10.3 10.0

DISCO BMC Discovery

REM Remedy platform and Remedy IT Service Management

TRUE TrueSight Operations Management

11.3 11.0 10.7 10.5 10.1 10.0 9.6

MAIN BMC Mainframe

For DB2 For IMS MainView Cost Optimization AMI

DWP BMC Digital Workplace

TRUE TrueSight Server Automation

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Highlights

BMC Helix Remedyforce 20.19.02

20.19.02 enhancements

This topic provides information about the following enhancements that are provided in the Product name 2 product in this release: Enabling new features in 20.19.02 Known and corrected issues Remedyforce Console enhancements Auto Categorization feature for...

Remedy Single Sign-On 20.02

Reviewing audit records

As a Product name inclusions library administrator, you can review the audit records for all events performed from administrator accounts. Before you begin For a selected tenant, enable auditing of records for administrators in the Product name inclusions...

BMC Helix Integration Service

Out-of-the-box connectors

The following table lists the out-of the box connectors that are included to _BMCHelixIntegrationStudio by default. These connectors are either Basic or Premium. For more more information about the types of connectors, contact your sales representative. F...

BMC Helix Chatbot 20.02

20.02 enhancements

_inclusionsLibrary provides a self-service solution for users to resolve their issues. It provides support by interacting with users through natural language, understanding the conversation context, and performing tasks on behalf of the user. This section...

BMC Helix Platform 20.02

20.02 enhancements

_inclusionsLibrary is a cloud-based development platform designed for developers and application business analysts to co-develop custom applications and customize purchased applications. This section contains information about enhancements in version 20.0...

Remedy Single Sign-On 20.02

Configuring settings for Remedy SSO administrators

As an administrator of a tenant, you can configure the following options for Product name inclusions library administrators: Configuring the Remedy SSO server Setting up Remedy SSO administrator accounts To configure the maximum session time for administr...

BMC Helix Business Workflows 20.02

Enabling the display of survey feedback from BMC Helix Digital Workplace Advanced

As a case business analyst, you can enable the display of survey feedback for _inclusionsLibrary service requests in _inclusionsLibrary. The survey details are displayed in the case activity feed of the cases that are created through _inclusionsLibrary se...

Live Chat 20.02

20.02 enhancements

This section contains information about enhancements in version 20.02 of _inclusionsLibrary. The feature enhancements delivered in _inclusionsLibrary version 19.11 (SaaS-only) release are also available in the _inclusionsLibrary 20.02 release. Known and c...