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Highlights

BMC Helix Innovation Studio 21.05

Integrating BMC Helix Innovation Studio applications with third-party applications by using BMC Helix iPaaS, powered by Jitterbit

As a developer or an application business analyst, you can use _inclusionsLibrary, powered by Jitterbit, to integrate _inclusionsLibrary applications with third-party applications. _inclusionsLibrary is an Integration Platform as a Service (iPaaS), used t...

BMC Helix Portal

2021 enhancements

Review the _HelixPlatform 2021 enhancements for features that will benefit your organization and to understand changes that might impact your users. June 18, 2021 Access BMC Helix Intelligent Automation You can now access _HelixIntelliAutomation from the ...

BMC Helix Integration Service

Out-of-the-box connectors

The following table lists the out-of-the-box connectors that are included in _BMCHelixIntegrationStudio by default. These connectors are either Basic or Premium. For more information about the types of connectors, contact your sales representative. Findin...

BMC Helix Remedyforce 20.19.02

20.19.02 enhancements

This topic provides information about the following enhancements that are provided in the Product name 2 product in this release: Enabling new features in 20.19.02 Known and corrected issues Remedyforce Console enhancements Auto Categorization feature for...

BMC Helix Business Workflows 21.05

21.05 enhancements

Review the _inclusionsLibrary 21.05 enhancements for features that will benefit your organization and to understand changes that might impact your users. Known and corrected issues Release notes and notices View and track incoming emails Requesters send e...

Live Chat 21.05

Ticket creation from live chat

Agents in _inclusionsLibrary can create incident or work order on behalf of end users. When an agent is conversing with an end user on live chat, the agent can create a ticket if it does not already exist. _linksLibrary Creating incidents or work orders f...

Live Chat 21.05

Responding with canned text to speed up chat interactions

Canned text includes quick texts, quick links, and questionnaires that agents use when chatting with the end users so that the interaction speeds up for both the agent and the users. Agents can create their own quick texts and URLs or administrators can c...

BMC Helix Virtual Agent 21.05

Integrating with Google Firebase Dynamic Links to display short URLs in conversations

As an administrator, you can configure _inclusionsLibrary with to send short URLs to end users of WhatsApp and SMS chat channels only. You can configure another provider to send short URLs only if the provider supports real-time translation. You can use a...