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Highlights

BMC Helix Multi-Cloud Service Management 20.02

20.02 enhancements

This section contains information about enhancements in this release of _InclusionsLibrary. Known and corrected issues Release notes and notices Create incidents automatically from IBM QRadar SIEM offenses You can enable the prebuilt integration between R...

BMC Helix Chatbot 20.02

20.02 enhancements

_inclusionsLibrary provides a self-service solution for users to resolve their issues. It provides support by interacting with users through natural language, understanding the conversation context, and performing tasks on behalf of the user. This section...

BMC Helix Integration Service

Setting up Proactive Service Resolution to enable automatic incident management

In _BMCHelixIntegrationService, you configure Proactive Service Resolution (PSR) to automate the management of IT infrastructure incidents as described in Use case: Automatic incident management. In _BMCHelixIntegrationStudio, after you configure a site a...

Live Chat 20.02

20.02 enhancements

This section contains information about enhancements in version 20.02 of _inclusionsLibrary. The feature enhancements delivered in _inclusionsLibrary version 19.11 (SaaS-only) release are also available in the _inclusionsLibrary 20.02 release. Known and c...

BMC Helix Platform 20.02

20.02 enhancements

_inclusionsLibrary is a cloud-based development platform designed for developers and application business analysts to co-develop custom applications and customize purchased applications. This section contains information about enhancements in version 20.0...

BMC Helix Business Workflows 20.02

Enabling the display of survey feedback from BMC Helix Digital Workplace Advanced

As a case business analyst, you can enable the display of survey feedback for _inclusionsLibrary service requests in _inclusionsLibrary. The survey details are displayed in the case activity feed of the cases that are created through _inclusionsLibrary se...

BMC Helix Business Workflows 20.02

20.02 enhancements

This topic provides information about the enhancements in version 20.02 of the _inclusionsLibrary product. Known and corrected issues Release notes and notices Automatic case initiation from phone systems that are integrated with _inclusionsLibrary When a...

BMC Helix Business Workflows 20.02

Automating case initiation from phone calls by integrating BMC Helix Business Workflows with phone systems

With the integration of _inclusionsLibrary with phone systems, case agents can identify the caller and understand the request, thus saving valuable time that is spent in asking questions about the details of the case on the phone. With this feature, case ...