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Highlights

BMC Helix Multi-Cloud Service Management 20.02

20.02 enhancements

This section contains information about enhancements in this release of _InclusionsLibrary. Known and corrected issues Release notes and notices Create incidents automatically from IBM QRadar SIEM offenses You can enable the prebuilt integration between R...

BMC Helix Remedyforce 20.19.02

20.19.02 enhancements

This topic provides information about the following enhancements that are provided in the Product name 1 product in this release: Enabling new features in 20.19.02 Known and corrected issues Remedyforce Console enhancements Auto Categorization feature for...

Remedy Single Sign-On 20.02

Reviewing audit records

As a Product name inclusions library administrator, you can review the audit records for all events performed from administrator accounts. Before you begin For a selected tenant, enable auditing of records for administrators in the Product name inclusions...

Remedy Single Sign-On 20.02

Configuring settings for Remedy SSO administrators

As an administrator of a tenant, you can configure the following options for Product name inclusions library administrators: Configuring the Remedy SSO server Setting up Remedy SSO administrator accounts To configure the maximum session time for administr...

BMC Helix Chatbot 20.02

20.02 enhancements

_inclusionsLibrary provides a self-service solution for users to resolve their issues. It provides support by interacting with users through natural language, understanding the conversation context, and performing tasks on behalf of the user. This section...

BMC Helix Platform 20.02

20.02 enhancements

_inclusionsLibrary is a cloud-based development platform designed for developers and application business analysts to co-develop custom applications and customize purchased applications. This section contains information about enhancements in version 20.0...

BMC Helix Integration Service

Setting up Proactive Service Resolution to enable automatic incident management

In _BMCHelixIntegrationService, you configure Proactive Service Resolution (PSR) to automate the management of IT infrastructure incidents as described in Use case: Automatic incident management. In _BMCHelixIntegrationStudio, after you configure a site a...

Live Chat 20.02

20.02 enhancements

This section contains information about enhancements in version 20.02 of _inclusionsLibrary. The feature enhancements delivered in _inclusionsLibrary version 19.11 (SaaS-only) release are also available in the _inclusionsLibrary 20.02 release. Known and c...