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HELIX BMC Helix

TRUE TrueSight Capacity Optimization

20.02 11.5 11.3 11.0 10.7 10.5 10.3 10.0

DISCO BMC Discovery

REM Remedy platform and Remedy IT Service Management

TRUE TrueSight Operations Management

11.3.04 11.3 11.0 10.7 10.5 10.1 10.0 9.6

MAIN BMC Mainframe

AMI Cost AMI Data AMI Ops AMI Security

DWP BMC Digital Workplace

TRUE TrueSight Server Automation

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Highlights

Remedy IT Service Management Suite 20.02

Impact of Adobe Flash end-of-life on ITSM and replacement options

Adobe has announced the end of development and distribution of Flash Player by the end of the year 2020. For more information, see https://theblog.adobe.com/adobe-flash-update/. In turn, most browsers, such as Chrome and Firefox will no longer support Fla...

BMC Digital Workplace Advanced 20.08

Using Google Analytics and Mixpanel Analytics to collect and analyze usage data

You can use Google Analytics and Mixpanel Analytics to collect and analyze usage data. Google Analytics enables BMC customers to track their activity in Product name inclusions library without sharing it with third parties. Mixpanel Analytics enables BMC ...

BMC Helix Platform 20.08

20.08 enhancements

_inclusionsLibrary is a cloud-based development platform designed for developers and application business analysts to co-develop custom applications and customize purchased applications. Review the _inclusionsLibrary 20.08 enhancements for features that w...

BMC Helix Multi-Cloud Service Management 20.08

20.08 enhancements

Review the _InclusionsLibrary 20.08 enhancements for features that will benefit your organization and to understand changes that might impact your users. The following video (1:54) provides an overview of some of the key features in _InclusionsLibrary ver...

BMC Digital Workplace Advanced 20.08

Customizing email, push, and in-app notifications

By default, end users receive standard email, push, and in-app notifications. As the Product name inclusions library administrator, you can customize email, push, and in-app notifications to suit your or your end users' business needs. You can modify the ...

BMC Helix Chatbot 20.08

20.08 enhancements

_inclusionsLibrary provides a self-service solution for users to resolve their issues. It provides support by interacting with users through natural language, understanding the conversation context, and performing tasks on behalf of the user. Review the _...

BMC Helix Integration Service

Out-of-the-box connectors

The following table lists the out-of the box connectors that are included to _BMCHelixIntegrationStudio by default. These connectors are either Basic or Premium. For more more information about the types of connectors, contact your sales representative. F...

BMC Helix Integration Service

Developing connectors

Developers can create custom connectors for their organizations by using _BMCHelixConnectorDesigner. Tenant administrators and end users use custom connectors to create flows in _BMCHelixIntegrationStudio to complete multiple business tasks. Connector dev...