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HELIX BMC Helix

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Highlights

BMC Helix Remedyforce 20.19.02

20.19.02 enhancements

This topic provides information about the following enhancements that are provided in the Product name product in this release: Enabling new features in 20.19.02 Known and corrected issues Remedyforce Console enhancements Auto Categorization feature for a...

BMC Helix Business Workflows 19.11

Enabling case agents to assist users through chat

This use case describes how case agents can use _inclusionsLibrary in _inclusionsLibrary to assist users to resolve their requests. Scenario _inclusionsLibrary is used to manage service requests for different lines of business within an organization. It i...

BMC Helix Business Workflows 19.11

19.11 enhancements

This topic provides information about the enhancements in _inclusionsLibrary. Known and corrected issues Release notes and notices Live chat with users to resolve user issues faster As a case agent, you can act as a Live agent and use the Live Chat interf...

BMC Helix Chatbot 19.11

Localizing chatbot conversations by using real-time translation

Administrators can enable real-time translation in chatbot conversations so that end users can interact with the chatbot and the support agent in a language of their choice. You can leverage a real-time translation provider such as Google Cloud Translatio...

BMC Helix Integration Service

Out-of-the-box connectors

The following table lists the out-of the box connectors that are included to _BMCHelixIntegrationStudio by default. These connectors are either Basic or Premium. For more more information about the types of connectors, contact your sales representative. F...

BMC Helix Integration Service

Transforming mapped fields

While designing new flows or updating existing flows in _BMCHelixIntegrationStudio, you can transform the fields in the source application to enable modified data delivery to the target application. You can also unify data types across applications that a...

BMC Helix Multi-Cloud Service Management 19.11

19.11 enhancements

This section contains information about enhancements in this release of _InclusionsLibrary. Known and corrected issues Release notes and notices Consolidate incidents from Remedyforce to Remedy ITSM To manage incidents across multiple ticket management sy...

BMC Helix Chatbot 19.11

19.11 enhancements

_inclusionsLibrary provides a self-service solution for users to resolve their issues. It provides support by interacting with users through natural language, understanding the conversation context, and performing tasks on behalf of the user. This section...