Product overview
Key highlights of are:
- Interoperability between and . For example, you can call a process, defined by using in . The process is called by triggering a filter written in .
- Use applications built in , or build a custom application by using .
- Use the components and clients. You can leverage applications, or build a custom application by using .
Advantages of
- Foundation data is common to all applications: applications and . applications can directly use common Foundation data without the Foundation sync utility. For more information, see Loading-Foundation-data-by-using-Data-Management.
- The uses a common database for , , and .
- The offers interoperability between and . For example, you can call a process, defined by using Innovation Studio in AR System with a filter written by using Developer Studio.
For more information, see How to automate notification for issue assignment on BMC Helix Innovation Suite. - Artificial intelligence (AI) powered services such as are available for on-premises user.
The following diagram shows that and applications reside on a :
Interoperability on
enables you to interoperate between and . For example:
- You can build an application that uses a filter developed in to trigger a process designed in .
- You can build an application that leverages data from forms, including application form data and Foundation data.
- You can embed a progressive view in a application.
The following diagram shows the interoperability between and on :
Common Foundation data for applications and applications
As an administrator, you can use a common shared Foundation data structure of Person, Organization, Location, Categorization, and Geography for multiple applications such as and built on along with current applications.
The common unified Foundation data provides the following benefits:
- A single data source for all the applications on the .
- applications can directly use common Foundation data without the Foundation sync utility.
- No need to normalize data between applications.
For more information, see Setting-up-and-modifying-Foundation-data-by-using-Application-Administration-Console.
business value
provides a framework for non-programmers to leverages modern architectural and AI/ML technologies, and helps develop, build, deploy, and use applications on cloud (SaaS) and on-premises.
The following table describes how you can use the to address your business needs.
Business need | Product |
|---|---|
Design or customize a service management application | |
Enable access to through a browser | |
Automate any approval or signature process across organization. | |
Instruct the to perform queries, submissions, or modifications to entries, all using email. | |
Provides a search mechanism that is typically much faster than the native database functionality for searching in long text fields. | |
Store and manage the configuration items (CIs) that represent your IT environment and transfer data between an external datastore and CMDB. | |
Enable the and its clients to communicate securely over a network by encrypting the messages sent between them. | |
(For On-premises deployments only) |
Service Management applications supported by
supports based applications and based applications. This also includes artificial intelligence (AI) powered services such as .
You can use or customize these applications as per your business requirements. Additionally, you can use the application development environments: and to build custom applications.
See the following list of service management applications supported by :
Applications built on BMC Helix Innovation Studio