Use cases
Use case | Business value | Products used |
|---|---|---|
Use cases for Action Request System | ||
Helps an administrator, application business analyst, and developer to interoperate between Action Request System and BMC Helix Innovation Studio. |
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Enables an administrator to create interactive dashboards for Service Management applications. |
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Enables an administrator to integrate Action Request System with third-party products. |
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Enables a user to instruct the AR System server to perform queries, submissions, or modifications to entries, all by using email. |
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Enables a use to drive approval for a business process |
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Enables a user to automate many business processes without learning a programming language or using complex development tools. |
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Enables an administrator to migrate Action Request System objects and data. |
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Enables AR System server and its clients to communicate securely over a network by encrypting the messages sent between them. |
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Load balancers in AR System | Enables an administrator to achieve scalability through the ability to add AR System serveras demand and workload increase. |
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Enables an administrator to convert characters from a character set. |
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Enables an administrator to transfer requests between servers and to keep copies of a request synchronized across multiple servers, even if those servers are geographically dispersed. |
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Use cases for BMC Helix Innovation Studio | ||
Helps an application business analyst to create codeless applications in a few clicks with minimal dependency on developers or development environment, and to promote codeless applications from a development to test or production environments. |
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Helps a developer to automate the manual tasks, such as data categorization and task assignment, by using machine learning in their applications. |
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Helps a developer to build an application that uses the chatbot framework. |
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Helps an administrator to test the accuracy of cognitive service data sets when you use in BMC Helix Cognitive Automation for auto-categorization, auto-assignment, and chatbot capabilities. |
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Helps an administrator and application business analyst to leverage cognitive search, full text search, or global search in an application |
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Helps an application business analyst to use an incoming mailbox to automate certain tasks and to use an outgoing mailbox to send email notifications. |
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Helps a developer to create extendable definitions. Extendable definitions ensure that the out-of-the-box objects remain unchanged, but developers can add or remove new objects. |
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Generates a summary of any input text, attachment text, email, and chat conversations for the support agents to help them quickly resolve requests. |
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Helps an administrator to localize an application by leveraging real-time translation providers such as Google Cloud Translation Services version 2 and Microsoft Azure Translator Speech API version 3 |
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