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Release notes and notices

Learn what’s new or changed for BMC Service Request Management 26.2 release, including new features, urgent issues, documentation updates, and fixes or patches.

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BMC Helix ITSM release notes

Date

Summary

Reference

April 22, 2026

Enhancements to BMC Service Request Management 26.1 are:

  • Track the progress of BMC Helix Digital Workplace Catalog service requests in BMC Helix ITSM
26.2 enhancements and patches
March 6, 2026

Multiple issues corrected

Patch 1 for version 26.1 is available for on-premises customers.

26.1 enhancements and patches
March 2, 2026

Multiple issues corrected

Patch 1 for version 26.1 is available for Saas customers.

26.1 enhancements and patches
January 30, 2026

Enhancements to BMC Service Request Management 26.1 are:

  • (Available for logged-in users only) Get help faster with DocuAssistant
26.1 enhancements and patches

 

 

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BMC Service Request Management 26.2