| Date | Summary | Reference |
|---|
| April 21, 2026 | Enhancements to BMC Helix ITSM 26.2.00 are: - Use Ticket Resolver to autonomously manage incidents
- Publish Post Incident Reviews (PIR) for resolved incidents
- Use prompt extensions to help LLM interpret organization-specific language for Agentic AI capabilities
- Maintain CMDB data accuracy with Data Monitor rules
- Analyze and resolve CMDB data issues with HelixGPT-powered insights
- Use email templates to send emails from incidents
- Reply to emails from incident activity notes
- Capture business, operational, and financial impact for incidents
- Progressive data loading on scroll for list-based tables in Progressive Web Applications
- Configure BMC Helix Innovation Suite Knowledge Management as a knowledge source for BMC HelixGPT capabilities in BMC Helix ITSM
- Track the progress of BMC Helix Digital Workplace Catalog service requests in BMC Helix ITSM
Enhancements to BMC Helix Innovation Suite 26.2.00 are: - Use updated support for technology stack
- Simplify the process of setting up the BMC Deployment Engine
- Activate SmartGraph services to use Network Impact Analysis
- Additional products available for on-premises installation
Enhancements to BMC Helix CMDB 26.2.00 are: - Maintain CMDB data accuracy with Data Monitor rules
- Analyze and resolve CMDB data issues with HelixGPT-powered Insights
| 26.2 enhancements and patches |
| March 6, 2026 | Patch 1 is available to on-premises customers. | 26.1 enhancements and patches |
| March 2, 2026 | Patch 1 is available to SaaS customers. Enhancements to BMC Helix ITSM 26.1.01 are: - Use the agentic AI capabilities of BMC HelixGPT to respond automatically to inbound emails
| 26.1 enhancements and patches |
| January 30, 2026 | Enhancements to BMC Helix ITSM 26.1.00 are: - Configure automated follow-ups for incidents awaiting customer response
- Generate an incident summary for faster resolution
- Centralized interface to enable and configure the BMC HelixGPT features
- Service Collaborator Value Dashboard
- Enable and edit Major Incident Report by using BMC HelixGPT
- View an incident timeline in the Ops Swarmer chat to get incident details
- Get accurate activity log details for service request actions
- Reduce manual efforts to identify missing or invalid CI details by creating data monitoring rules
- (Controlled availability customers only) Use BMC Helix Innovation Suite Knowledge Management as the knowledge provider
- Streamline asset management by scanning and auto-populating asset details by using BMC Helix ITSM mobile browser
- Preserve your customized table settings for improved user experience
- Use Froala as the default editor in BMC Helix ITSM
- (Available for logged-in users only) Get help faster with DocuAssistant
Enhancements to BMC Helix Innovation Suite 26.1.00 are: - Configure the language, time zone, and date and time style preferences in BMC Helix Innovation Studio
- Enhance search by using multi-form search on non-text fields
- Increase the field length in AR System forms to accommodate longer strings
- Add the ability to scan a barcode or QR code for mobile PWA screens
- Create customizable tables in PWA screens by using Developer Studio
- (Available for logged-in users only) Get help faster with DocuAssistant
Enhancements to BMC Helix CMDB 26.1.00 are: - Identify missing or invalid CI details by creating data monitoring rules in the Automated Asset Assignment console
- Manage session timeout by using BMC Helix Single Sign-On
- (Available for logged-in users only) Get help faster with DocuAssistant
| 26.1 enhancements and patches |
