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  This documentation supports the 22.1 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Developing


Read the following topics to learn how you can customize the BMC Service Request Management:

Topic

Description

Learn how you can configure a service request definition (SRD) to use an advanced interface form (AIF) instead of the Provide Information form.

Also, learn how to enable AIF for your company.

Learn about the SOAP web services that you can use to perform various actions on Service Request Management.