Managing work orders
Review the following topics to learn how to create, assign, and manage work orders and related tasks.
Tasks at different phases of a work order
Dividing and delegating
Common consoles
Common tasks
- Configuring social collaboration
- Defining RSS feeds
- Configuring the Twitter integration
- Configuring Twitter notifications for companies
- Broadcasting messages
- Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter
- Service Context for BMC Helix ITSM applications
- Tracking work history with Work Info logs
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