This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

20.02.03: Patch 3 for version 20.02

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).

For more information, see:

Related topics

Known-and-corrected-issues

20.02 enhancements

Downloading and applying the patch for on-premises deployment

To download and apply the Remedy Platform package for this patch, see Applying the patch in the Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see BMC Helix Upgrade policy in the BMC Helix Subscriber Information documentation.