This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

20.02.01: Patch 1 for version 20.02

Important

Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.  

Related topics

Known-and-corrected-issues

20-02-enhancements

Updates

For information about updates to replace the Flash-based capabilities, seeReplacement of remaining Adobe Flash capabilities in Remedy in the Remedy IT Service Management online documentation.

Downloading and applying the patch for on-premises deployments

To download and apply the Remedy Platform package for this patch, seeApplying the patchin the Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, seeBMC Helix Upgrade policy in the BMC Helix Subscriber Information documentation.