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This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Request_Modify_Service

Use the Request_Modify_Service function to modify service requests. Specify values in the corresponding web service fields for the fields in a form to modify form entries.

Warning

Important

  • You cannot add Work Info entries by using the Modify interface.
  • The application does not return any value exists to signal that a record has been modified.
  • If you specify a null value, the null value overwrites the value currently in the form.

Related topics

Web-services-for-BMC-Service-Request-Management

To modify a service request through the Request_Modify_Service function, the InstanceID field must include the Instance ID of the entry that is to be modified.

You can modify service request records only through web services (not through interface forms).

The following values can be modified through the Request_Modify_Service function:

  • Actual_Cost_currencyValue
  • Assigned_Support_Company
  • Assignee
  • Company
  • Customer_Department
  • Customer_Internet_E-mail
  • Customer_Middle_Name
  • Customer_Phone_number
  • Department
  • Estimated_Cost_currencyCode
  • Estimated_Cost_currencyValue
  • Impact
  • Last_Name
  • Location_Company
  • Navigation_Tier_1
  • Navigation_Tier_3
  • Organization
  • Region
  • Request_Manager_Group_ID
  • Request_Number
  • Site
  • SLA_Responded
  • SLM_LookupTblKeyword2
  • Status
  • Summary
  • Urgency
  • Assigned_Group
  • Assigned_Support_Organization
  • Assignee_Group
  • Customer_Company
  • Customer_First_Name
  • Customer_Last_Name
  • Customer_Organization
  • Date_Required
  • Details
  • Estimated_Cost_CurrencyConversionDate
  • First_Name
  • Internet_E-mail
  • Location_Address
  • Middle_Name
  • Navigation_Tier_2
  • Next_Target_Date
  • Phone_Number
  • Request_Manager
  • Request_Manager_Login
  • Request_Type
  • Site_Group
  • SLM_LookupTblKeyword
  • SLM_Status
  • Status_Reason
  • Total_Escalation_Level

 

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BMC Service Request Management 20.02