Defining templates
Administrators can create templates to define common criteria or settings. These templates can be used by multiple agreements or service targets and therefore make it faster and easier for service level managers to set up service target and agreements. Templates are defined in the Configure Template form accessed from the Application Administration Console. You can use templates in the following ways:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
During the configuration process, an object linked to the template can be unlinked from the template, which makes it a custom copy. You can also update all the objects linked to a template when changes are made to the template. You can use templates for definitions that you use when creating agreements. You can create your own templates in the Administration console or use those that are shipped with the application.
The following predefined templates are available:
- Condition (service targets only)
- Measurement Criteria (service targets only)
- Goal and Cost Schedule (service targets only)
- Milestone (service targets or agreements)
- Action (service targets or agreements)
For more information, see the following topics:
Related topics
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