This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Overview of the Distributed Server Option

In an environment with multiple servers, you can transfer the request from one server to another by using BMC Remedy AR System Distributed Server Option (DSO). DSO is designed to synchronize records for two identical systems using independent copy style transfers. Your system is defined with mappings and filters that allow you to copy all the changes from one system to another while keeping the data sets the same. When working in conjunction with BMC Service Level Management, DSO allows your servers to keep requests and BMC Service Level Management definition and data current on multiple servers.

You must transfer the following items to the new server:

  • The request
  • The measurement record
  • Entries in the SLM:EventSchedule form

Note

If you change the business entities on the request before the transfer, the business entities must exist on the source server and on the destination server.

The time taken to transfer the request is ignored in the calculations.
For more information about DSO, see the documentation for BMC Remedy Distributed Server Option.
For additional information, see the following topics:

 

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