BMC Helix ITSM 26.1

With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.

Release notes and notices Updated 31 Jan 2026

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.

Related topics

Known-and-corrected-issues

BMC Helix IT Service Management Deployment

Innovation Suite release notes

BMC Helix CMDB release notes

Change Management release notes

Asset Management release notes

Service Desk release notes

Helix Single sign-on Release notes and notices

Date	Summary	Reference
January 30, 2026	Enhancements to BMC Helix ITSM 26.1.00 are: Configure automated follow-ups for incidents awaiting customer response Generate an incident summary for faster resolution Centralized interface to enable and configure the BMC HelixGPT features Service Collaborator Value Dashboard Enable and edit Major Incident Report by using BMC HelixGPT View an incident timeline in the Ops Swarmer chat to get incident details Get accurate activity log details for service request actions Reduce manual efforts to identify missing or invalid CI details by creating data monitoring rules (Controlled availability customers only) Use BMC Helix Innovation Suite Knowledge Management as the knowledge provider Streamline asset management by scanning and auto-populating asset details by using BMC Helix ITSM mobile browser Preserve your customized table settings for improved user experience Use Froala as the default editor in BMC Helix ITSM (Available for logged-in users only) Get help faster with DocuAssistant Enhancements to BMC Helix Innovation Suite 26.1.00 are: Configure the language, time zone, and date and time style preferences in BMC Helix Innovation Studio Enhance search by using multi-form search on non-text fields Increase the field length in AR System forms to accommodate longer strings Add the ability to scan a barcode or QR code for mobile PWA screens Create customizable tables in PWA screens by using Developer Studio (Available for logged-in users only) Get help faster with DocuAssistant Enhancements to BMC Helix CMDB 26.1.00 are: Identify missing or invalid CI details by creating data monitoring rules in the Automated Asset Assignment console Manage session timeout by using BMC Helix Single Sign-On (Available for logged-in users only) Get help faster with DocuAssistant	26.1 enhancements and patches
November 20, 2025	Issues that were corrected by 25.4.01 and issues that remain open	25.4 enhancements and patches
October 17, 2025	Enhancements to BMC Helix ITSM 25.4.00 are: Use the ITSM Agent to get improved answers in Ask HelixGPT Search for work orders, assets, and problem investigations by using the Agentic chat Request access to the Microsoft Teams chat and get updated incident details by using the BMC Helix Ops Swarmer agent (Controlled availability customers only) Localize CMDB and Foundation data to enhance user experience Prioritize frequently used filter options for quick access (Controlled availability customers only) Link and resolve BMC Helix Knowledge Management by ComAround knowledge articles in BMC Helix ITSM (Controlled availability customers only) Reduce manual efforts to identify missing or invalid CI details by creating data monitoring rules Predict incident-related service disruptions for faster resolution Rule-based automatic impact analysis of change requests Accelerate incident resolution with automated CI and situation insights from BMC Helix AIOps Track approval details for service requests in BMC Helix ITSM managed through BMC Helix Digital Workplace Apply complex expressions in the Shared Ticket Console to analyze data Set locale, time zone, and date formats directly from the UI Enhancements to BMC Helix Innovation Suite 25.4.00 are: Get context-aware responses by attaching images to HelixGPT chat Access frequently used filter options quickly Configure event handlers in the View designer to automatically trigger actions at runtime Flexibility to enforce parent-child record associations to reduce errors Support for the Catalan locale Enable archiving on audit records Launch BMC Helix Dashboards from the AR System Report Console to manage reports Configure the Results list in Progressive View by using Developer Studio Date/Time fields can store values beyond January 19, 2038 Improve AR System server startup time by usage-based loading of forms Configure support group and assignee fields for cases Enhancements to BMC Helix CMDB 25.4.00 are: Improved RE Performance with Java-based Miscellaneous Service Access the Analytics option to manage data collection consent Date/Time fields support dates beyond 2038	25.4 enhancements and patches

Getting started

ServiceOps overview

Learn about ServiceOps, which uses agentic AI, observability, and automation to improve service quality, reduce downtime risks, and enhance productivity and efficiency across ITSM and ITOM teams.

Navigating common interfaces

As an end user, access the BMC Helix ITSM applications and navigate the interface.

Using reports and flashboards

BMC Helix ITSM provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.

Planning Use the planning information for resources, processes, and activities for BMC Helix ITSM. See more	Setting up and going live As an administrator, you need to configure BMC Helix ITSM after installation. See more	Administering As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users. See more
Integrating As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through SOAP or REST APIs. See more	Developing As a developer, learn how you can customize BMC Helix ITSM. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more