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BMC Helix ITSM 26.1

 

With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. 

Release notes and notices Updated 09 Mar 2026

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.

 

Related topics

Known-and-corrected-issues

BMC Helix IT Service Management Deployment

Innovation Suite release notes

BMC Helix CMDB release notes

Change Management release notes

Asset Management release notes

Service Desk release notes

Helix Single sign-on Release notes and notices

 

DateSummaryReference
March 6, 2026Patch 1 is available to on-premises customers.26.1 enhancements and patches
March 2, 2026

Patch 1 is available to SaaS customers.

Enhancements to BMC Helix ITSM 26.1.01 are:

  • Use the agentic AI capabilities of BMC HelixGPT to respond automatically to inbound emails
26.1 enhancements and patches
January 30, 2026

Enhancements to BMC Helix ITSM 26.1.00 are:

  • Configure automated follow-ups for incidents awaiting customer response
  • Generate an incident summary for faster resolution
  • Centralized interface to enable and configure the BMC HelixGPT features
  • Service Collaborator Value Dashboard
  • Enable and edit Major Incident Report by using BMC HelixGPT
  • View an incident timeline in the Ops Swarmer chat to get incident details
  • Get accurate activity log details for service request actions
  • Reduce manual efforts to identify missing or invalid CI details by creating data monitoring rules
  • (Controlled availability customers only) Use BMC Helix Innovation Suite Knowledge Management as the knowledge provider
  • ​​​​Streamline asset management by scanning and auto-populating asset details by using BMC Helix ITSM mobile browser
  • Preserve your customized table settings for improved user experience
  • Use Froala as the default editor in BMC Helix ITSM
  • (Available for logged-in users only) Get help faster with DocuAssistant

Enhancements to BMC Helix Innovation Suite 26.1.00 are:

  • Configure the language, time zone, and date and time style preferences in BMC Helix Innovation Studio
  • Enhance search by using multi-form search on non-text fields
  • Increase the field length in AR System forms to accommodate longer strings
  • Add the ability to scan a barcode or QR code for mobile PWA screens
  • Create customizable tables in PWA screens by using Developer Studio
  • (Available for logged-in users only) Get help faster with DocuAssistant

Enhancements to BMC Helix CMDB 26.1.00 are:

  • Identify missing or invalid CI details by creating data monitoring rules in the Automated Asset Assignment console
  • Manage session timeout by using BMC Helix Single Sign-On
  • (Available for logged-in users only) Get help faster with DocuAssistant
26.1 enhancements and patches
November 20, 2025Issues that were corrected by 25.4.01 and issues that remain open25.4 enhancements and patches

 

Getting started image

Getting started

ServiceOps overview

Learn about ServiceOps, which uses agentic AI, observability, and automation to improve service quality, reduce downtime risks, and enhance productivity and efficiency across ITSM and ITOM teams.

Navigating common interfaces

As an end user, access the BMC Helix ITSM applications and navigate the interface.

Using reports and flashboards

BMC Helix ITSM provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.

Planning

Use the planning information for resources, processes, and activities for BMC Helix ITSM.

Setting up and going live

As an administrator, you need to configure BMC Helix ITSM after installation.

Administering

As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users.

Integrating

As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through SOAP or REST APIs.

Developing

As a developer, learn how you can customize BMC Helix ITSM.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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FAQ

Find answers to the most frequently asked questions about BMC Helix ITSM.

Related documentation

See the documentation of products related to BMC Helix ITSM.

 

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BMC Helix ITSM 26.1