Getting started
In an IT Service Management department, your role can be a business user who submits requests; an administrator who configures the system; a service desk agent who resolves issues; a change coordinator who implements change requests; and so on. Use the information here to start using according to your role.
provides a seamless user experience because the basic service management processes, such as creating tickets, viewing related items like tickets, assets, or knowledge articles, and updating profile information are now easier and quicker. The user interface reduces the steps involved in performing these tasks. It provides an intuitive, social, and mobile service desk experience that enables a more knowledgeable and collaborative workforce organized around IT roles, not modules.
With you:
- Experience an elegant, friction-free UI that is designed for specific roles.
- Access all relevant information in a single window, including a 360-degree view of your customer, service history, and related incidents.
- Experience anytime, anywhere access to complete ITSM functionality from the field (mobile-first design).
- Share knowledge and collaborate in real time with crowd-sourcing.
Getting started with various ITSM use cases
Leveraging Agentic chat to search for information
Leveraging Knowledge Curator for creating knowledge articles from incidents
Leveraging Service Collaborator for automatically responding to inbound emails
Leveraging AI Service Management capabilities
Leveraging the out-of-the-box IT services
Leveraging knowledge from BMC Helix Knowledge Management by ComAround
Automating Service Management and Operations Management tasks
Automating the F5 devices backup and restore tasks
Automating the updating of whitelists for F5 devices
Automating the renewal of SSL certificates for F5 load balancers
Getting started with ServiceOps
Read the following content to get started with :
Section | Description |
|---|---|
Overview of product and documentation. | |
Information about key areas, and how to work in those areas in . | |
Product architecture and other key concepts. | |
Details about the use cases. | |
Best practices for. |