Configuring application settings for BMC Helix ITSM Requester console

Use the Request Management Application Settings form to configure general application settings for the Requester console. Also, use this form to determine whether your organization supports multi-tenancy or usage by a single default company. If your organization allows unknown users to access the Requester Console to submit service requests, or whether your organization will use the Requester Console as the front-end application.

To configure application settings for Requester Console

1. From the Application Administration Console, select Custom Configuration > Service Request Management > Advanced > Application Settings, and then click Open.

2. Complete the fields described in the following table:

   Field name	Description and action
   Tenancy Mode	If Multi-Tenancy appears, your organization uses the Company field for access control. Important: If Multi-Tenancy appears, you cannot allow unknown users to access the system; only registered users should be allowed access. If Single-Tenancy appears, your organization uses a default company. For more information about setting tenancy mode, see Setting-up-the-Tenancy-mode.
   Company	If Single-Tenancy appears, the name of the default company appears in this field.
   Allow Unknown Users	If Multi-Tenancy appears in the Tenancy Mode field, this field is set to No. If Single-Tenancy appears in the Tenancy Mode field and you select Yes, specify the proxy login information.
   Default Request ID text	Specify the default text that appears in the Request ID column of the My Requests table on the Requester Console before an ID is supplied from the back-end application, for example, In process. This column contains the Change (CRQ) or Incident (INC) instance ID. If there is a time lag between time the user submits the request and the time the back-end application creates the request, the default text that you specify appears.
   Enable Requester Console	If you select Yes, the Requester Console is the UI for requesters to submit requests to the back-end applications. If you select No, the requester or support staff must submit requests directly from the Change or Incident form.

3. Click Save.