Troubleshooting automated change impact analysis

When a change coordinator transitions change requests to a specific status defined in the rule, BMC Helix ITSM initiates the impact analysis in the background. 

After the automated impact analysis is complete, BMC Helix ITSM performs the following actions:

• Initiates automated impact analysis
• Blocks further status transitions while the automated impact analysis is in progress
• Displays the list of impacted configuration items(CI) or associates the CIs with the change requests
• Sets the impact level of the change request.
• Updates the activity note
• Updates the status of the change request
  (When All impacted services or All impacted CIs and services is selected in the Auto-relate CIs post impact analysis field.)

When automated impact analysis is run, you might encounter some issues.

The following table provides the issue details and the resolutions.

Issue symptom	Issue scope	Resolution	Reference
The automated impact analysis fails to initiate	When I update the status of the change request.	Verify that the automation rule is enabled. Verify that the rule's qualification criteria, company, and trigger status are configured to select your change request.	Configuring rules for automatic impact analysis of change requests
You cannot view or configure the rules of automated impact analysis	One or more users face this issue	Verify that you have the Change Config permission to create rules for automated impact analysis.