This documentation supports the 22.1 version of BMC Helix ITSM: Change Management.To view an earlier version, select the version from the Product version menu.

Searching for CIs from the Change Management console

Use the following procedure to search and open a configuration item (CI) record from the Change Management console to see the CI details or to modify the CI. 

To search for CIs from the Change Management console

  1. From the Navigation pane of the console, select Functions > Manage CIs.
  2. From the CI Type list on the Manage CI Information window, select the type of CI and click Search.
  3. On the search form, provide information about the CI and click Search.
    To search for all available CIs, click Search without entering any information on the form.
  4. Select the CI from the search results displayed on the top of the page.
    The details of the selected CI are displayed on the CI form.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*