This documentation supports the 22.1 version of BMC Helix ITSM: Change Management.To view an earlier version, select the version from the Product version menu.

Detecting collisions by using the Calendar

You have an indication for events for which a collision is detected. This collision indicator is displayed on the Calendar in the Calendar and Timeline views. When you click the event, all the events that collide with the selected one are highlighted in solid shaded blocks.

To detect collisions

You must select the Auto-collision option in the Calendar administrator preferences to enable this feature. For more information, see Managing-Change-Calendar-preferences.

You can view the colliding changes and make a decision about rescheduling any of the colliding events. You can resolve the collision by rescheduling the events from within the Calendar in either of the following ways:

  • Using the drag-and-drop feature
  • Selecting the Edit Event option from the right-click menu options

If there are no more collisions after you reschedule the colliding event, the collision indicator is no longer displayed for that record. However, other colliding events still contain the collision indicator. To refresh the collision indicator for colliding changes, click the Refresh icon on the Calendar console.

Important

If the new schedule collides with other events, the collision indicator is still displayed and the colliding events are highlighted in solid shaded blocks.

For Release Management, if the manifest of two releases include changes that collide, a collision indicator is displayed for the two release records. To refresh the collision indicator for colliding changes, click the Refresh icon on the Calendar console.


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*