21.3 patches

Review the fixes and updates in patches to BMC Helix ITSM: Change Management 21.3 that might impact your users.

New features and enhancements were delivered in versions 21.3 and 21.3.01 for SaaS customers. Starting with 21.3.02 patch release, these features and enhancements are also available for on-premises customers. For more information, see BMC Helix ITSM release notes and notices.

Available patches

Patch version	SaaS	On premises	Defect fixes	Updates
21.3.11	✅️		Known-and-corrected-issues Defect fixes in Smart IT	None
21.3.10	✅️	✅️	Known-and-corrected-issues Defect fixes in Smart IT	None
21.3.09	✅️		Known-and-corrected-issues Defect fixes in Smart IT	None
21.3.08	✅️		Known-and-corrected-issues Defect fixes in Smart IT	None
21.3.07	✅️		Known-and-corrected-issues Defect fixes in Smart IT	None
21.3.06	✅️	✅️	Known-and-corrected-issues Defect fixes in Smart IT	None
21.3.05	✅️	✅️	Known-and-corrected-issues Defect fixes in Smart IT	Action Request System 21.3 patches
21.3.04	✅️	✅️	Known-and-corrected-issues Defect fixes in Smart IT	None
21.3.03	✅️		Defect fixes in Smart IT Known-and-corrected-issues	None
21.3.02	✅️	✅️	Defect fixes in Smart IT	Updates in 21.3 patch 2
21.3.01	✅️		Defect fixes in Smart IT	Updates in 21.3 patch 1

(On-premises only) Downloading and installing the patch

Download from EPD	See Downloading the installation files in BMC Helix Service Management Deployment documentation .
Patch installation	See Upgrading BMC Helix IT Service Management to 21.3.06 in BMC Helix Service Management Deployment documentation.

SaaS application patching

BMC applies patches during Maintenance windows.

21.3 patches

Available patches

(On-premises only) Downloading and installing the patch

SaaS application patching

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