This documentation supports the 21.3 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the Product version menu.

Creating a CI by using Explore CI gives an error

Issue symptom

In the Asset Management console, the following error message is displayed:

Error from Widget Instance not found.

Issue Scope

You click Explore CI to view the CI relationships.

Resolution

When you create a CI, ensure that you have access to the company selected in the Default Company list in Asset Management Settings. For more information, see Configuring-Asset-Management-settings.

 

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