This documentation supports the 21.05 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the product version menu.

Creating a CI by using Explore CI gives an error

Issue symptom

In the Asset Management console, the following error message is displayed:

Error from Widget Instance not found.

Issue Scope

You click Explore CI to view the CI relationships.

Resolution

When you create a CI, ensure that you have access to the company selected in the Default Company list in Asset Management Settings. For more information, see Configuring-Asset-Management-settings.