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BWF
bwfHome
bwfCreateRelatedITSMTickets
Creating related BMC Helix ITSM tickets from cases
bwfRelatingCasesToITSMItems
Associating cases to related items and users
bwfEnablingITSMTicketsAssociation
Enabling the association of BMC Helix ITSM tickets to cases
bwfEnablingAssetIntegration
Enabling asset integration and configuring asset types for a line of business
bwfImportExportPackages
Importing and exporting content packages
bwfCreatingTaskTemplates
Creating and editing task templates
bwfCreatingFoundationData
Creating Foundation data specific to BMC Helix Business Workflows
bwfCreatingCustomEmailProfile
Configuring a custom process for an outgoing email profile
bwfVideoPlaylist
BMC Helix Business Workflows video playlist on YouTube
bwfCaseCreationOptions
Workplace Service Management
workplaceHome
workplaceWhatsNew
workplaceContentPacks
HR Service Management
hrsmHome
hrsmWhatsNew
hrsmContentPacks
Out-of-the-box content packs in HR Service Management
hrsmOnboardingPortal
hrsmNewHirePortal
BMC Helix Digital Workplace
BMC Helix Digital Workplace Advanced
dwpquickstartcatalog
Quick start for BMC Helix Digital Workplace Catalog users
dwpquickstart
Quick start for internal supplier administrators
dwprequestservice
Requesting services on behalf of other end users
dwpcreatequestionnaire
Creating service questionnaires
dwpcreatequestionnaire
Creating a repeatable group of questions
dwpaddservice
dwpapproveservice
Approving and publishing services
dwpvirtualmarket
Managing virtual marketplaces by different users
dwpapprovebusinessrequest
Approving users' business requests
dwpconfigureserviceconnector
Configuring service connectors
subcatalog
dwpworkflowdesignerelement
Workflow designer elements overview
dwpserviceconnector
dwpRemedyConnector
dwpconfidentialquestions
Configuring confidential questions in a questionnaire
dwpassigningcatalogroles
Assigning Helix BMC Digital Workplace Catalog roles to user accounts
dwpreviewrequeststatus
Reviewing the status of service requests
dwpsetupenhancedservices
Setting up satisfaction surveys for enhanced services
dwpdesigncustomsurvey
Designing custom surveys for enhanced services
dwpseverperformancebenchmark
BMC Remedy ITSM-AR System server performance benchmark configuration setting
dwpperformanceconfigsetting
BMC Digital Workplace Catalog Server performance configuration settings
dwpdatabaseconfiguration
Microsoft SQL Server database configuration
dwpconfigurationsettings
BMC Digital Workplace Configuration Settings
dwpuserbusinessrequests
Approving users' business requests
dwpSettingUpSurveys
dwpCreatingWorkplaces
Creating workplaces for your lines of business
dwpAddingQuestionsToQuestionnaire
Adding questions to a questionnaire
Live Chat
livechatSSP
Accessing and navigating Self Service Portal
livechatRespondingwithquicktext
Responding with canned text to speed up chat interactions
livechatrolesandpermissions
livechatsettingupsupportqueue
livechatHome
Smart Reporting
remedySmartReporting_Home
BMC Helix ITSM: Smart Reporting
remedySmartReporting_userRolesAndGroups
Managing Smart reporting user roles and groups
remedySmartReporting_bestPractices
Best Practices for Smart Reporting
remedySmartReporting_creatingCustomReports
Creating custom reports and charts
remedySmartReporting_onboardingUsers
Onboarding users by using the Smart Reporting Admin console
remedySmartReporting_definingViews
Defining views for report creation
remedySmartReporting_ModifyingAnOutOfTheBoxView
Modifying an out-of-the-box view
BMC Helix Platform
platformHome
platformCreatingRules
platformDefiningATriggerForARule
platformCreatingADocInstance
platformCreatingListsFromProcesses
platformDefiningADocumentSchema
platformDataPrivacy
Addressing data privacy requests
platformApplicationTailoring
Deploying application tailoring changes
platformRolesAndPermissions
platformCreatingFunctionalRoles
platformConfiguringApprovalFlows
platformProcessDesignerElements
platformConfiguringEmailProfilesAndTemplates
Configuring email profiles and templates
platformCreatingApprovalNotifications
Creating approval notifications to notify approvers
platformConfiguringSelf-ApprovalFlows
Configuring self-approval process
platformRegisteringARecord
Registering a record definition
platformDefiningApplicationBusinessLogic
Defining the application business logic through processes
platformDefiningFilterPresets
Defining filter presets to search records
platformViewingRespondingToApprovals
Viewing and responding to approval requests
platformEnablingBrowserLogging
Enabling browser logging in a Digital Service application
platformApprovals
platformSecurityLabels
Creating or modifying security labels in record definitions to define hierarchy
platformApplyingLicense
Applying a license to your application
platformMappingRESTAPI
Mapping the REST API web service request alias to an appropriate connection
platformProcessConnector
Integrating applications by using process connector elements
platformRuleConnector
Integrating applications by using rule connector elements
platformCognitiveService
Training and testing the cognitive service for a custom application
platformCognitiveCapabilities
Adding cognitive capabilities to a custom application
platformRecordAssociations
platformCreateModifyViewDefinitions
Creating or modifying view definitions
platformViewDefinitionComponents
platformTailoringApplication
Tailoring the application skin and brand
platformDefiningRecordDefinitions
Defining record definitions to store and manage data
platformManagingProcesses
Viewing and managing process execution
platformAutomationAnywhere
Automating a task or a manual flow by using the Automation Anywhere connector
platformLeveragingFullText
Leveraging full-text and global search capabilities in your application
platformEnablingFullTextSearch
Leveraging full text and global search capabilities in your application
platformCreatingViews
platformSettingUpComaround
Configuring BMC Helix Knowledge Management by ComAround as a knowledge provider
platformAddingHKMCredentials
Adding BMC Helix Knowledge Management by ComAround credentials
platformMappingKnowledgePermissions
Mapping knowledge permissions from BMC applications to BMC Helix Knowledge Management by ComAround
platformSynchronizingBWFKnowledgeWithHKM
Synchronizing BMC applications with BMC Helix Knowledge Management by ComAround
platformOptionalTasksForKnowledgeBaseSynchronization
Performing the optional tasks for knowledge base synchronization
BMC Helix IT Service Management
itsmHome
itsmConfiguringAssignments
BMC Helix IT Service Management: Asset Management
AssetManagementHome
BMC Helix ITSM: Asset Management
AssetManagementOnboardingAndImplementing
BMC Helix Integration Service
BMC Helix Knowledge Management
hkmHome
BMC Helix Knowledge Management by ComAround
hkmAccessHelpArticles
Accessing product documentation provided by help articles
Remedy Action Request System (Remedy AR System)
arSystemHome
Action Request System (AR System)
arSystemCompanyAndOrg
Creating and modifying companies and organization structures
arSystemPeople
Creating and modifying People data
arSystemAddingPeopleWithTemplate
Adding People by using a template
arSystemAddingPeopleWithoutTemplate
Adding people without using templates
arSystemCategories
Configuring product and operational catalogs
arSystemFoundationDataModel
arSystemAssigningFunctionalRole
Assigning IS Personas to People data
arSystemUsingSpreadsheets
Importing custom record data in your application
arSystemSpreadsheetNames
Spreadsheets required for minimum standard configuration
arSystemConfiguringOutgoingMailboxes
Configuring outgoing mailboxes
arSystemConfiguringIncomingMailboxes
Configuring incoming mailboxes
arSystemSettingUpFoundationData
Setting up and modifying Foundation data by using Application Administration Console
arSystemSchedulingATimeSegment
arSystemDefiningAOneTimeSegment
arSystemDefiningARecurringTimeSegment
Defining a recurring time segment
arSystemEmailApplicationMappings
AR System Email Mailbox Application Mappings
arSystemImportingExportingPackage
Importing and exporting a package
arSystemStructAdminGroupPermissions
Struct Admin group permissions
arSystemStructAdminCreate
Creating an Administrator security role
arSystemSpecialGroupsInARSystem
arSystemSolutionBenchmarking
Solution benchmarking results for 22.1 BMC Helix Innovation Suite Applications
BMC Helix Single Sign-On
rssoHome
BMC Helix ITSM: Smart IT
Enabling the Progressive Web Application screens
Customer Support Community for IE 11
BMC Customer Support Communities page
Lifecycle FAQ - IE
Lifecycle FAQ - Internet Explorer and Edge
BMC Helix Virtual Agent
chatbotGettingStarted
chatbotIntegratingApps
Integrating BMC Helix Chatbot with other applications
chatbotSubmittingServiceRequests
chatbotHome
BMC Helix Subscriber Information
BMC Helix Business Workflows service
helixsubscriberUpgrade
helixsubscriberMaintenanceWindows
Yellowfin
BMC Helix Dashboards
helixDashboardsBWF
BMC Helix Business Workflows dashboards
helixDashboardsBusinessWorkflowsDashboard
helixDashboardsCaseManagerDashboard
helixDashboardsLicenseUsageReport
Active User License Usage Report
helixDashboardsPrintableDashboard
helixDashboardsServiceTargetsDashboard
Service Targets Against Cases dashboard
helixDashboardsSurveyAndCSATForLineOfBusiness
Survey and CSAT Metrics for Line of Business dashboard
helixDashboardsSurveyAndCSATForAssignedGroups
Survey and CSAT Metrics for Assigned Groups dashboard
BMC Helix Innovation Suite Deployment
Downloading the installation files
Performing the BMC Helix IT Service Management installation
Performing the BMC Helix IT Service Management installation
BMC Service Request Management
serviceRequestClosingWorkOrders
serviceRequestAddingTasksToWorkOrders
serviceRequestManagingWorkOrders
BMC Helix ITSM: Service Desk
serviceDeskReviewIncidents
Reviewing and changing the status of incident requests
serviceDeskAddingTasksToAnIncidentRequest
Adding tasks to an incident request
serviceDeskManagingIncidentRequests
Workplace Service Management
WorkplaceManagementHome
BMC Helix for Workplace Service Management
iPaaS
Crowdstrike
Adding scanned data from CrowdStrike to BMC Helix Automation Console via Jitterbit Harmony
CreatingCasesFromCrowdstrike
Creating BMC Helix Business Workflows cases from CrowdStrike cases by using Jitterbit Harmony