BMC Helix Knowledge Management by ComAround

BMC Helix Knowledge Management by ComAround

BMC Helix Knowledge Management by ComAround delivers powerful search and intelligent results throughout the service experience. Real-time translation of knowledge articles, AI-powered search, an out-of-the-box article library, and omni-channel integration results in accurate and consistent knowledge across channels.


Release notes and notices Updated 03 Feb 2025


Learn what’s new or changed for BMC Helix Knowledge Management by ComAround 25.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Support-informationKnowledge-Centered Service v6 training and certification

Date

Summary

Reference

February 2, 2025

The following updates are made in BMC Helix Knowledge Management by ComAround:

  • (Controlled availability customers only) Use Knowledge Curator with generative AI capabilities to validate articles.
  • Use Hebrew, French (Canada), and English (Canada) as new system languages.
  • Leverage right-to-left support for Hebrew while working on articles.


Leveraging knowledge articles from BMC Helix Knowledge Management by ComAround in other BMC applications

Learn the scenario and benefits of using

BMC Helix Knowledge Management by ComAround

as a knowledge provider in BMC applications.

Overview of BMC Helix Knowledge Management by ComAround

The following video gives an overview of BMC Helix Knowledge Management by ComAround architecture and the product benefits:
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Troubleshooting

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PDFs and videos

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Related documentation

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