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BMC Helix Knowledge Management by ComAround

BMC Helix Knowledge Management by ComAround delivers powerful search and intelligent results throughout the service experience. Real-time translation of knowledge articles, AI-powered search, an out-of-the-box article library, and omni-channel integration results in accurate and consistent knowledge across channels.

Release notes and notices Updated 28 Apr 2026

 

Learn what’s new or changed for BMC Helix Knowledge Management by ComAround 26.2, including new features, urgent issues, documentation updates, and fixes or patches.

 

Related topics

Support informationKnowledge-Centered Service v6 training and certification

Date

Summary

Reference

April 26, 2026This is a maintenance-only release and does not include product updates.26.2 enhancements and patches
February 1, 2026

Enhancements available in 26.1: 

  • Assign multiple user groups to users simultaneously.
  • (Migrated customers only) Track and measure Knowledge Curator usage data by using Business Intelligence reports.
  • (Available for logged-in users only) Get help faster with DocuAssistant.
  • Track and measure Knowledge Curator usage with out-of-the-box dashboards.
26.1 enhancements and patches
October 19, 2025

Enhancements available in 25.4: 

  • (Migrated customers only) Assign knowledge article ownership to user groups.
  • Create dashboards for BMC Helix Knowledge Management by ComAround.
25.4 enhancements and patches

 

Leveraging knowledge articles from BMC Helix Knowledge Management by ComAround in other BMC applications

Learn the scenario and benefits of using

BMC Helix Knowledge Management by ComAround

as a knowledge provider in BMC applications.

Overview of BMC Helix Knowledge Management by ComAround

The following video gives an overview of BMC Helix Knowledge Management by ComAround architecture and the product benefits:
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Troubleshooting

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BMC Helix Knowledge Management by ComAround