This documentation supports the 21.3 and consecutive patch versions of Live Chat.To view an earlier version, select the version from the Product version menu.

Viewing the chat session history

As an administrator, you can view the following attributes in the chat session history:

  • All the previous assignees
  • Status changes
  • Last modified by
  • Modifies date 

Related topics

Monitoring-system-activity

Troubleshooting


To view the chat session history

  1. As an administrator, open the Master Chat Record by using the following URL format:
    https://server name/arsys/forms/ES_Chat%3AMasterChatRecord/
  1. Click the Audit tab. The chat session history is displayed as shown in the following image: 
    MCR_Audit tab.png

 

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