Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Diagnostic information available from the Virtual Chat Administration Console


The Virtual Chat Administration Console provides access to the update history and to system information.

Update History provides a history of all updates that have been made to Live Chat. 

UpdateHistory.PNG

System Information identifies each module that is part of BMC Virtual Chat. Each module identifies itself and provides status information. You can confirm which servers, components, and modules are running on your system. If you call Support for assistance, they might ask to see this information.

SystemInformation.PNG

 

Related topic

Collecting-log-files-and-information-for-troubleshooting

 

 

 

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