Live Chat 26.1
Live Chatprovides a self-service solution for users to resolve their issues by chatting to support agents.
Release notes and notices
Updated 09 Mar 2026
Version | Date | Summary | Reference |
|---|---|---|---|
| 26.1.01 | March 6, 2026 | Issues that were corrected by 26.1 patch 1 and issues that remain open The cumulative updates from previous releases (25.4.01 and 26.1) are rolled into the 26.1.01 release for SaaS and on-premises users. | 26.1 enhancements and patches |
| 26.1.01 | March 2, 2026 | Live Chat version 26.1.01 is available for Saas subscribers. | 26.1 enhancements and patches |
| 26.1.00 | January 30, 2026 | Live Chat version 26.1.00 is available for Saas subscribers. | 26.1 enhancements and patches |
Accessing and navigating Self Service Portal As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries.
As a support agent, accept live chat requests and resolve the end users' queries.
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Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows.
| (On-premises only)
As an administrator, set up integrations with other BMC products.
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Developer Community | BMC Helix Communities | Developer Portal | Videos | Knowledge Base | Marketplace |
Get a list of all the videos and a PDF version of the Live Chat documentation.
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