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Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Planning

This section guides you through planning the deployment of the Live Chat product. Complete this section before you install or upgrade Live Chat. 

Task

Action

Reference

1

Review the system requirements for Live Chat.

2

Certain features from BMC Virtual Chat version 9.1.02 are disabled in this version of Live Chat and cannot be reverted or enabled as earlier.

To avoid errors, review the enhancements and deprecated features.

3

Review the known and corrected issues in this release.

4

Review the roles and permissions required to leverage the features in Live Chat.

 

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Live Chat 26.1