After you determine the size of your environment, consult the following table for recommended hardware.
Notes
- The recommended hardware requirements apply to both physical or virtual machines.
- Parallel CPUs usually improve user response time better than a single CPU with a higher clock speed.
(Applicable to POC and medium environments only) The installer validates the system to check if the following system requirements are met. If your target computer does not meet these requirements, you cannot proceed with the installation (or upgrade). However, in a non-production environment, you can skip the system requirements validation with the -J MINIMAL=true parameter.
Requirements for installation and upgrade
- Total RAM (in MB): 32,000
- Available RAM (in MB): 25,000
- Total swap space / page file (in MB): 8,000
- Available swap space / page file (in MB): 8,000
For more information, see the installing or upgrading instructions
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| | - CPU: 4 vCPU
- Frequency: 2.6 GHz and above
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| | - CPU: 4 vCPU
- Frequency: 2.6 GHz and above
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*Based on the latest performance testing, it is now recommended to use 32 GB RAM instead of the previously recommended 24 GB. |
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| | - CPU: 8/16 vCPU*
- Frequency: 2.6 GHz and above
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*If the infrastructure policies range from 4,000 to 20,000 and/or concurrent users range from 50 to 150, it is recommended to use 16 vCPUs. |
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*Based on the latest performance testing, it is now recommended to use 48 GB RAM instead of the previously recommended 32 GB. |
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1 - After integrating components with the TrueSight Presentation Server if you observe that the memory consumption of the TrueSight Presentation Server is consistently growing above 80%, add additional memory as required.
Support for third-party products
To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, view BMC's product support policy.
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| Administrative privileges |
Supported versions of Microsoft Windows | | |
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Microsoft Windows 2019 - Microsoft Windows 2019 Standard Edition (64-bit)
- Microsoft Windows 2019 Datacenter Edition (64-bit)
Microsoft Windows 2016 - Microsoft Windows 2016 Standard Edition (64-bit)
- Microsoft Windows 2016 Datacenter Edition (64-bit)
Microsoft Windows 2012 - Microsoft Windows 2012 R2 Standard Edition (64-bit)
- Microsoft Windows 2012 R2 Datacenter Edition (64-bit)
- Microsoft Windows 2012 Standard Edition (64-bit)
- Microsoft Windows 2012 Datacenter Edition (64-bit)
| Microsoft Windows 2022 - Microsoft Windows 2022 Standard Edition (64-bit)
- Microsoft Windows 2022 Datacenter Edition (64-bit)
Microsoft Windows 2019 - Microsoft Windows 2019 Standard Edition (64-bit)
- Microsoft Windows 2019 Datacenter Edition (64-bit)
Microsoft Windows 2016 - Microsoft Windows 2016 Standard Edition (64-bit)
- Microsoft Windows 2016 Datacenter Edition (64-bit)
Microsoft Windows 2012 - Microsoft Windows 2012 R2 Standard Edition (64-bit)
- Microsoft Windows 2012 R2 Datacenter Edition (64-bit)
- Microsoft Windows 2012 Standard Edition (64-bit)
- Microsoft Windows 2012 Datacenter Edition (64-bit)
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| A non-root user who has modification permissions to specific directories and files.
A user with root privileges cannot install the TrueSight Presentation Server. |
Supported versions of Linux | | | | |
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- Red Hat Enterprise Linux 7.x, 8.x (up to 8.8), and 9.x (up to 9.2)
- SUSE Linux Enterprise Server 12.x (up to SP5) and 15 (up to SP5)
- Oracle Linux Server 7.x, 8.x (up to 8.7), and 9.x (up to 9.2)
| - Red Hat Enterprise Linux 7.x, and 8.1, 8.2, 8.3
- SUSE Linux Enterprise Server 12.x, and 15 (SP1,SP2)
- Oracle Linux Server 7.x
| - Red Hat Enterprise Linux 7.x, 8.x (up to 8.8), and 9.x (up to 9.2)
- SUSE Linux Enterprise Server 12.x (up to SP5) and 15 (up to SP5)
- Oracle Linux Server 7.x, 8.x (up to 8.7), and 9.x (up to 9.2)
| - Red Hat Enterprise Linux 7.x, 8.x (up to 8.8), and 9.x (up to 9.2)
- SUSE Linux Enterprise Server 12.x (up to SP5) and 15 (up to SP5)
- Oracle Linux Server 7.x, 8.x (up to 8.7), and 9.x (up to 9.2)
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Important - For RHEL, an Operating System upgrade is not supported. For example, you cannot upgrade RHEL from version 7.x to 8.x. An Operating System upgrade is supported only for minor versions, such as from 8.1 to 8.4.
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| Umask must be set to 022. |
Notes
- BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
- BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.
The product requires some additional libraries to be present on the system (see list below).
The preferred method to add any missing libraries is to use the yum command to fetch the necessary library packages from the RHN (Red Hat Network) repository via the Internet. To use this method, a Red Hat subscription is needed. Register the system by clicking System > Administration > Red Hat Subscription Manager in the menu on the server itself. After registering the system, you can use yum install to download and install the required libraries from the RHN.
If you are installing the TrueSight Presentation Server by using the graphical user interface, you must install X Windows.
On the Red Hat Enterprise Linux terminal, type yum grouplist and check that X Window System is listed. If not, then run yum groupinstall 'X Window System' to install the necessary packages.
Ensure that the following libraries are present to install the TrueSight Presentation Server. To install the libraries, use the following commands.
Remedy Single Sign-On is the authentication tool that must be installed and configured with the Presentation Server. The following versions are supported:
TrueSight Presentation Server versions | 11.3.04 |
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Remedy Single Sign-On version | |
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Remedy SSO latest patches and hot fixes- If you have Remedy Single Sign-On installed, you must check and apply the relevant patches for a seamless integration with the TrueSight Presentation Server.
- Before proceeding with the patch installation, if the TrueSight Presentation Server is running, stop the TrueSight Presentation Server and back up Remedy Single Sign-On.