Upgrading

The TrueSight Operations Management solution comprises various components, such as TrueSight Presentation Server, TrueSight Infrastructure Management, and so on. The upgrade flow diagram and the process table enable you to upgrade the solution smoothly.

TrueSight Operations Management upgrade process — At a glance

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Upgrade process

Follow the sequence in this section to upgrade the TrueSight Operations Management environment:

Step 1: Prepare for TrueSight Operations Management upgrade

Complete the pre-upgrade tasks to ensure a successful upgrade.

Prerequisites

  • Ensure that you have the latest the TrueSight-Health-Check-Tool installed. Run the tool before and after you upgrade the TrueSight Operations Management components to review and resolve some of the common upgrade issues.
  • The installer validates that you are running the latest TrueSight Health Check Tool (2.6 or later) and checks the environment for performance and stability.
    Fix all of the critical errors related to Upgrade Impact before you start the installer again, or else the installer won't allow you to proceed.


Step 2: Upgrade Remedy Single Sign-On (optional)

Remedy Single Sign-On (Remedy SSO) acts as the authentication tool to manage tenants (realms), user groups, and users for TrueSight Presentation Server and other TrueSight components.


Step 3: Upgrade TrueSight Presentation Server

The TrueSight Presentation Server provides the framework and console for all TrueSight Operations Management implementations. It provides a consolidated set of views for monitoring infrastructure, real and synthetic applications, and capacity planning. It also enables you to perform functions such as role-based access control and data management.

Troubleshooting issues before and after upgrading

Ensure that you review the information in the Troubleshooting-version-11-3-04-upgrade-and-post-upgrade-issues topic before you proceed to upgrade.


Step 4: Upgrade TrueSight Infrastructure Management

TrueSight Infrastructure Management provides an integrated platform for service availability and performance management of your IT environment.

Troubleshooting issues before and after upgrading

Ensure that you review the information in the Troubleshooting-version-11-3-04-upgrade-and-post-upgrade-issues topic before you proceed to upgrade.


Step 5: Upgrade TrueSight App Visibility Manager

TrueSight Application Visibility Manager enables application monitoring so that IT Operations can proactively detect and isolate application performance issues from the end-user perspective before they negatively impact business reputation and revenue.

The Application Visibility Manager and Synthetic Transaction Execution Adapter (TEA) agent licenses are separate. The Application Visibility Manager license does not entitle the TEA Agent license, and vice-versa.


Step 6: Upgrade Real End User Experience Monitoring Software Edition

Real End User Experience Monitoring can be used to support your business needs such as: ensuring customer satisfaction by proactively monitoring web application performance and availability from the end-user perspective, measuring service levels, identifying web application problems before customers call for help, and diagnosing and restoring services faster.

Real End User Experience Monitoring Version Notes

11.0.00.002 is the latest version of the component and is compatible with TrueSight Operations Management version 11.3.04.

The upgrade procedures below can be used only to upgrade from 10.5 or 10.7 version to 11.0.00 version. If needed, you can apply Fix Pack 2 on top of 11.0.00 version.


Step 7: Upgrade TrueSight IT Data Analytics

TrueSight IT Data Analytics provides a data mining framework for semi-structured and structured machine data such as logs and events.