System requirements for Presentation Server

Before installing the TrueSight Presentation Server, review the following requirements:

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, seeBMC's product support policy.

Related topics

Installing-the-Presentation-Server

Sizing-the-Presentation-Server-for-Infrastructure-Management-data-collection

Performance-benchmarks-and-tuning 

TrueSight-console-browser-requirements-and-compatibility

Performing-the-Presentation-Server-installation


Hardware requirements

After you determine the size of your environment, consult the following table for recommended hardware.

Notes

The recommended hardware requirements apply to both physical or virtual machines.

Parallel CPUs usually improve user response time better than a single CPU with a higher clock speed.

Environment

Configuration Item

Platform and size

POC or Demo

Platform

  • CPU: 4 vCPU
  • Frequency: 2.6 GHz and above

RAM

8 GB

Storage configuration

200 GB

Medium

Platform

  • CPU: 4 vCPU
  • Frequency: 2.6 GHz and above

RAM

24 GB

Storage configuration

300 GB

15,000 RPM drive or a tier 1 SAN storage

Large


Platform

  • CPU: 8 vCPU
  • Frequency: 2.6 GHz and above

RAM

32 GB

Storage configuration

500 GB

15,000 RPM drive or a tier 1 SAN storage

Note: If you frequently experience high memory utilization in your environment, increase the RAM to 32 GB (Medium) and 48 GB (Large).

Operating system requirements

Microsoft Windows

Component

Requirement

User Rights

Administrative privileges

Supported versions of Microsoft Windows

Microsoft Windows 2016

  • Microsoft Windows 2016 Standard Edition (64-bit)
  • Microsoft Windows 2016 Datacenter Edition (64-bit)

Microsoft Windows 2012 

  • Microsoft Windows 2012 Standard Edition (64-bit)  
  • Microsoft Windows 2012 Datacenter Edition (64-bit)  
  • Microsoft Windows 2012 R2 Standard Edition (64-bit)  
  • Microsoft Windows 2012 R2 Datacenter Edition (64-bit)  

Microsoft Windows 2008

  • Microsoft Windows 2008 R2 Standard Edition (64-bit)  
  • Microsoft Windows 2008 R2 Datacenter Edition (64-bit)   
  • Microsoft Windows 2008 R2 Enterprise Edition (64-bit)  

Note

Installing the Presentation Server on the Windows computer with the Korean locale is not supported as PostgreSQL 9.4.4 is not supported on the same.

Linux

Component

Requirement

User Rights

A non-root user who has modification permissions to specific directories and files.
A user with root privileges cannot install the Presentation Server.

Supported versions of Linux

  • Red Hat Enterprise Linux versions 6.7, 6.8, 6.9, 7.2, 7.3 (64-bit versions)
  • SUSE Linux Enterprise Server versions 11 SP 3, 11 SP 4, 12, 12 SP 2 (64-bit versions)
  • Oracle Linux Server versions 6.8 and 7.3 (64-bit versions)

Supported kernel versions

Linux version

Supported kernel version

Red Hat Enterprise Linux 6.7

2.6.32-573

Red Hat Enterprise Linux 6.8

2.6.32-642

Red Hat Enterprise Linux 6.9

2.6.32-696

Red Hat Enterprise Linux 7.2

3.10.0-327

Red Hat Enterprise Linux 7.3

3.10.0-514

SUSE Linux Enterprise Server 11 SP 3

3.0.76-0.11.1

SUSE Linux Enterprise Server 11 SP 4

3.0.101-88.1

SUSE Linux Enterprise Server 12

3.12.28-4.6

SUSE Linux Enterprise Server 12 SP 2

4.4.21-81

Oracle Linux Server 6.8

Unbreakable Enterprise Kernel (UEK) Release 4

Oracle Linux Server 7.3

Unbreakable Enterprise Kernel (UEK) Release 4

Notes

  • BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
  • BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.

Red Hat subscription

The product requires some additional libraries to be present on the system (see list below).

The preferred method to add any missing libraries is to use the yum command to fetch the necessary library packages from the RHN (Red Hat Network) repository via the Internet.  To use this method, a Red Hat subscription is needed. Register the system by clicking System > Administration > Red Hat Subscription Manager in the menu on the server itself.  After registering the system, you can use yum install to download and install the required libraries from the RHN.

X Windows

If you are installing the Presentation Server using the graphical user interface, you must install X Windows.

On the Red Hat Enterprise Linux terminal, type yum grouplist and check that X Window System is listed.  If not, then run yum groupinstall 'X Window System' to install the necessary packages.   

Required libraries

Ensure that the following libraries are present to install the Presentation Server.  To install the libraries, use the following commands.

Note

On a Linux setup, ensure that glibc-2.12.x86_64 (or later versions) is installed on the computer where you plan to install Presentation Server.

Authentication requirements

Remedy Single Sign-On is the authentication tool that must be installed and configured with the Presentation Server. The following versions are supported:

Failed to execute the [excerpt-include] macro. Cause: [Error number 2 in 0: No wiki with id [confluencePage:page] could be found]. Click on this message for details.
 


Cloud support

BMC will help resolve any issues that you might encounter while using TrueSight products. However, BMC assumes no responsibility for infrastructure issues caused by third-party or "cloud" environments. If you install TrueSight products in a third-party or "cloud" environment, the systems provisioned for use must meet the requirements specified for the installed TrueSight products.

Additionally, the use of cloud-specific services, such as horizontal scaling, fail-over, disaster recovery, stateless architecture, databases, and so on, are not supported.   

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*