Viewing best action recommendations and log insights

Important

Best action recommendations and log insights are available only if you do not deploy the latest fine-tuned model for BMC Helix AIOps. If you deploy the model, these capabilities are replaced by Deep RCA and best action planner. For more information, see Agentic AI capabilities in BMC Helix AIOps.

When you investigate a situation, a natural language summary of the situation with its root cause is displayed. BMC Helix AIOps connects with BMC HelixGPT to leverage generative AI capabilities that help operators or SREs understand the root cause of a situation faster. Apart from the situation summary, it provides a step-by-step action plan for remediating the situation, called best action recommendations. BMC Helix AIOps connects with the supported log repositories through BMC HelixGPT to analyze, summarize, and derive actionable insights from the logs related to a service.

The AI-generated situation summary, best action recommendations, and log insights help operators or SREs understand the probable causes of the situation and decide the next best action, without manually analyzing raw events or logs, leading to an improved MTTR.

Before you begin

As a tenant administrator, you must have performed the following tasks:

Add supported third-party data sources in BMC HelixGPT.
For more information, see Adding data sources in BMC HelixGPT. If using BMC Helix ITSM or BMC Helix Log Analytics, this step is not required.
Add agents for BMC Helix AIOps in BMC HelixGPT.
For more information, see Adding agents for BMC Helix AIOps.

To view best action recommendations

On the situation details page, review an AI-generated summary (short problem statement, brief summary, and detailed problem context).
Click Show remediation steps.
The recommended steps are displayed for a situation.
For example, for a High CPU Utilization issue, the following steps are suggested:
(If available) Click Code wizard.
The code that can be used to run the recommended step is displayed. For some manual steps, the code wizard might not be displayed.
1. Select your preferred language (Ansible, Python, Bash), and the code is displayed based on the selected language.
2. Click Copy to clipboard and use the code in your existing script to run the recommended remediation step.
3. Close the code wizard.

To view log insights

Click Ask HelixGPT and then click Log Insights.
The first time that you view log insights for a situation, a progress bar is displayed to show the progress of the log summary generation. If you view log insights for the same situation again, the summary loads without delay. Depending on the log source configured in BMC HelixGPT, actionable insights from the logs related to the configuration item are displayed, which helps in identifying the root cause of the situation.
Use the cross-launch link to view the log details in BMC Helix Log Analytics.

Important

If a situation has multiple root causes, the BMC HelixGPT Log Insights retrieves logs only for the CI with the highest impact score. As a result, log data for other contributing CIs may not appear in the Log Insights.

FAQ

Can I configure multiple data sources to generate log insights?

Yes. If you are using third-party log applications as data sources, you can select more than one data source, and BMC Helix AIOps displays insights from all relevant logs for an impacted configuration item.

Can I use the cross-launch link to view the log data even if I am not using BMC Helix Log Analytics?

Yes, the cross-launch link opens the logs page in the log application configured in BMC HelixGPT Manager.

What other log data sources are supported by BMC Helix AIOps?

For a list of supported third-party data sources, see Data sources for BMC Helix AIOps.

Where to go from here

To perform additional actions on a situation or on the events included in the situation, see Performing situation actions.