25.4 enhancements and patches

Review the BMC Helix AIOps 25.4 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version	SaaS	On premises	Fixed issues	Updates
25.4.00	✅	-	Known-and-corrected-issues	25.4.00 enhancements

For a list of recent updates and enhancements across multiple versions, see Release notes and notices.

BMC Helix applies upgrades as described in the BMC Helix Upgrade policy. BMC Helix applies upgrades and patches during Maintenance windows.

25.4.00

Create custom dashboards for service health and predictions by using the HelixGPT Insight Finder agentEdit

Use natural language prompts to create real-time, actionable dashboards for services, situations, and service predictions by using HelixGPT Insight Finder, an AI agent in BMC Helix Dashboards. The BMC HelixGPT Insight Finder agent offers an intuitive conversational interface, streamlines the dashboard creation process, and enhances efficiency by eliminating the need for SQL expertise.

As an operator or a site reliability engineer (SRE), you can use dashboards to gain insights into the health of your services and the potential impact of disruptions and outages.

For more information, see To create custom dashboards by using HelixGPT Insight Finder.

Open events dashboard by using Insight Finder

Get situations for a service by using the Ops Swarmer agent in Microsoft TeamsEdit

Get a list of situations and their details by asking the Get me the list of situations for the <service name> question to the Ops Swarmer agent available in Microsoft Teams. By asking questions about a situation in the Teams chat, operators or SREs can further investigate the issue to resolve it without needing to log on to the BMC Helix AIOps console.

For more information, see Using the BMC Helix Ops Swarmer agent with Microsoft Teams to help resolve situations.

Get all situations for a service in MS Teams

Analyze situation-based KPIs and noise reduction metrics by using the AIOps Value dashboard

View key performance and operational metrics for alarm and anomaly events by using the AIOps Value dashboard in . This dashboard enables you to evaluate how situations help improve incident handling, reduce operational noise, and accelerate issue identification and resolution over time.

For more information, see AIOps Value dashboard.

Determine the health score of your service based on impact severityEdit

In addition to the existing service health score computation mechanism, which is based on node kind, BMC Helix AIOps offers a new computation mechanism. Use this mechanism to compute the health score for a service based on the severity of the impact on the nodes of that service. The score of the node with the highest impact (lowest score) is considered the health score of the service.

You can select the computation mechanism for all the services from the Manage Service Health page. For more information, see Configuring global settings for service health.

Manage services efficiently with global balancing profiles, health score, and statusEdit

With a small number of services, configuring settings for health score, health status, or balancing profiles for each service is manageable. However, as the number of services grows, this approach becomes time-consuming and prone to inconsistencies.

Create balancing profiles for multiple services that match the criteria defined in the profile, and configure health score and health status values from the Manage Service Health page to apply the settings across all services.

Global configurations ensure that thresholds, impact scores, and resource distribution rules are applied consistently. For more information, see Configuring global settings for service health.

Monitor future business service risk with AIOps Service Risk Indicator

The AIOps Service Risk Indicator enables service owners to view predicted risks for business services in BMC Helix Continuous Optimization. This capability helps service owners quickly identify services that may face future capacity risks, assess their potential impact, and take proactive actions to prevent service disruptions.

For more information, see Monitoring service health.

Configure health indicators dynamically for a service

Define health indicators for multiple configuration items (CIs) simultaneously by using the Dynamic Configuration option.

With this option, use regular expressions to configure health indicators for all applicable CIs. You no longer need to define health indicators for each CI individually. If any CIs that match the regular expressions are added or removed from the service, service designers do not need to manually update health indicators for those CIs. For more information, see Adding health indicators.

Service predictions for dynamically-added health indicatorsEdit

In addition to the static health indicators, BMC Helix AIOps generates predictions for health indicators that are added through dynamic configuration, expanding the scope of service forecasting.

For more information, see Adding health indicators.

VView predictions in the situation details page for a service

VieEditThe Predictions tab on the situation details page provides users with forecasted prediction events. By viewing predictions alongside related events, root causes, and service impacts, you can identify potential problems early, act proactively before they escalate into real issues, and make more informed decisions. This integrated view also reduces investigation time by eliminating the need to switch between prediction and situation screens, improving overall operational efficiency and reliability.

For more information, see Investigating ML-based independent situations and Investigating ML-based situations that impact multiple services.

Enable a service blueprint while creating it

EditYou can enable a service blueprint while creating it from the Service Blueprints page. By default, only the enabled blueprints are displayed on the Service Blueprints page. By activating a blueprint while creating it, service designers make sure it is immediately available for creating services.

For more information, see Creating service blueprints.

Save and enable blueprints

View child services impacted by vulnerabilitiesEdit

View child services impacted by vulnerabilities, nested under a parent service on the Services page, to get a more holistic understanding of risk across service hierarchies. If a child service is impacted by vulnerabilities, the impact and the risk score are propagated to all the services that the impacted service depends on. This enhancement improves the accuracy of risk calculations, minimizes the manual effort required for investigation, enables effective prioritization of remediation efforts, and identifies the child services that are contributing to elevated risk, thereby accelerating remediation. For more information, see Investigating vulnerabilities.

Automatically assign categories to vulnerabilities by using the Vulnerability Classification agentEdit

After a vulnerability is ingested into BMC Helix AIOps, the Vulnerability Classification agent, powered by BMC HelixGPT, automatically assigns a category, if one has not already been assigned. This helps reduce manual effort, improve categorization accuracy, and ensure vulnerabilities are routed to the appropriate remediation teams.

For more information, see Risks overview.
Automatic categorization_254.png

What else changed in this releaseEdit

Update	Product behavior in versions before 25.4.00	Product behavior in version 25.4.00
Improved prediction accuracy for small values and short-term drifts	Predictions were generated for extremely small floating-point values, leading to IEEE 754 precision errors, and short-term metric drifts triggered false-positive predictions.	Predictions now ignore extremely small floating-point values to prevent IEEE 754 precision errors, and short-term metric drifts are handled more effectively to reduce false-positive predictions.
Improved user experience on the vulnerability details page	The Impacted assets list on the Vulnerability details page does not provide the following information: The names of the services impacted by the vulnerability The scanned asset tags linked to the impacted assets.	You can view the following information about the impacted assets on the Vulnerability details page: Services: The names of the services impacted by the vulnerability Tags: Scanned asset tags imported from BMC Helix Automation Console. For more information, see Investigating vulnerabilities.
Ability to apply advanced filters to the list of impacted assets.	You cannot filter the list of assets impacted by a vulnerability.	On the Vulnerability details page, you can filter the list of assets impacted by a vulnerability according to the following criteria: Asset name Services Status Tags For more information, see To investigate a vulnerability.
Ability to edit the remediation code	You cannot edit the remediation code generated by BMC HelixGPT.	You can edit the remediation code generated by BMC HelixGPT. For more information, see To generate best action recommendations for remediation.